Housekeeping Supervisor

Accor Asia Corporate Offices; Singapore; On-site; SGD 42,000 - 68,000; Full time

Benefits offered by this job

Career progression opportunities

Discounted room rates at IBIS/Accor

Employee wellness initiatives

Comprehensive health insurance

Job summary

IBIS Singapore on Bencoolen is seeking a Housekeeping Supervisor to oversee daily operations, ensuring guest rooms, public areas and service spaces meet the highest cleanliness and presentation standards in line with Accor brand guidelines.

You will lead the housekeeping team, inspect rooms, coordinate with Front Office and Engineering, manage supplies, train staff, and promote safety and environmental initiatives while delivering exceptional guest experiences.

Qualifications

• Diploma or equivalent qualification in Hospitality preferred.
• Minimum 3–5 years of supervisory experience in housekeeping.
• Good knowledge of housekeeping operations and guest service.
• Strong leadership, communication, and organizational skills.
• Detail-oriented and able to work under pressure.
• Flexible to work shifts, weekends and public holidays.

Responsibilities

• Supervise and support the daily operations of the Housekeeping team.
• Inspect guest rooms, public areas and service areas for cleanliness and quality.
• Ensure guest rooms are cleaned, inspected and released on time.
• Attend to guest requests and resolve housekeeping-related concerns promptly.
• Coordinate with Front Office regarding room status and with Engineering on maintenance issues.
• Monitor housekeeping supplies, linen inventory and Lost & Found procedures.
• Conduct daily briefings and provide on-the-job training.
• Ensure compliance with hotel policies, safety procedures and brand guidelines.
• Promote teamwork, guest service excellence and sustainability initiatives.
• Perform any other duties assigned by the Housekeeping Manager.

Skills

Leadership

Communication

Organizational skills

Attention to detail

Flexibility

Education

Diploma/NITEC in Hospitality

Tools

Opera Cloud PMS

Job description

Company Description

\"Why work for Accor?

Stay at the award-winning ibis Singapore on Bencoolen,a 4-star hotel perfectly located in the heart of Bugis. Ideal for both business and leisure travellers, our 534 refurbished rooms offer modern comfort and convenience. With four MRT stations nearby, Bencoolen, Bugis, Rochor, and Bras Basah. You'll enjoy seamless access to popular destinations like Orchard Road, Chinatown, City Hall, Little India, and Suntec City. Plus, Bugis MRT provides a direct link to Singapore Changi Airport, making your travel even more effortless. Experience a refreshing stay in a prime central location.

Job Description

The Housekeeping Supervisor is responsible for supervising the daily housekeeping operations to ensure guest rooms, public areas, and service areas are maintained to the highest standards of cleanliness, presentation, and guest satisfaction in accordance with hotel and Accor brand standards.

Key Responsibilities:

• Supervise and support the daily operations of the Housekeeping team
• Inspect guest rooms, public areas, and service areas to ensure cleanliness and quality standards are met
• Ensure guest rooms are cleaned, inspected, and released on time
• Attend to guest requests and resolve housekeeping-related concerns promptly
• Coordinate with Front Office regarding room status and Engineering on maintenance issues
• Monitor housekeeping supplies, linen inventory, and Lost & Found procedures
• Conduct daily briefings, provide on-the-job training, and support the development of team members
• Ensure compliance with hotel policies, safety procedures, hygiene standards, and Accor brand guidelines
• Promote teamwork, excellent guest service, and environmental sustainability initiatives
• Perform any other duties assigned by the Housekeeping Manager

Qualifications

• Diploma, NITEC, or equivalent qualification in Hospitality or a related field is preferred
• Minimum of 3-5years of supervisory experiencein Housekeeping within the hospitality industry
• Good knowledge of housekeeping operations, cleaning standards, and guest service
• Strong leadership, communication, and organizational skills
• Detail-oriented with the ability to work under pressure
• Flexible to work shifts, weekends, and public holidays
• Proficient in Microsoft Office; knowledge of Opera Cloud PMS is an advantage

Additional Information

At IBIS Singapore on Bencoolen', we are committed to the wellbeing and development of our employees. In addition to a competitive salary, we offer a range of benefits including:

• Opportunities for career advancement and ongoing training
• Discounted room rates at IBIS hotels worldwide
• Employee wellness initiatives and social events
• Comprehensive health insurance plan