Housekeeping Supervisor

voco® Orchard Singapore; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

The voco Orchard Singapore hotel is seeking a dynamic Housekeeping Supervisor to lead the department and partner with the Executive Housekeeper to maintain the high standards of guest rooms and public areas. You will coordinate daily workloads, train staff, conduct shift briefings, and respond to guest requests with professionalism.

Knowledge of HotSOS and Opera PMS is a plus. Join a premium, lively property and contribute to a welcoming, unstuffy guest experience that aligns with voco's

Qualifications

• 2–3 years of experience in a similar hotel housekeeping role.
• Diploma in Hotel Management or equivalent.
• Able to converse in English.
• Willing to work 3 rotating shifts, weekends and holidays.
• Familiar with HotSOS and Opera PMS is a plus.

Responsibilities

• Supervise housekeeping staff to ensure smooth operations.
• Prepare and allocate work assignments for Attendants.
• Conduct shift briefings and ensure operational requirements are met.
• Train and mentor Attendants, Linen Attendants, and Housemen.
• Address guest requests and complaints to achieve satisfaction.
• Monitor performance and enforce company policies.
• Promote teamwork and safety in daily activities.
• Log incidents and ensure compliance with safety procedures.
• Support senior staff and assist with special projects as needed.

Skills

English communication

Team leadership

Shift flexibility

Guest service

Education

Diploma in Hotel Management or equivalent

Tools

HotSOS

Opera PMS

Job description

About Us

voco Orchard Singapore provides guests with the world-renowned voco experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different

Your day to day

voco Orchard Singapore is seeking a dynamic and passionate Housekeeping Supervisor to be part of this exciting rebranding project. As Housekeeping Supervisor, you will work closely with the Executive Housekeeper, Housekeeping Manager and Assistant Housekeepers in ensuring a smooth operation. You are expected to liaise closely with related departments, in ensuring a well maintained hotel.

Responsibilities

• Works with the Executive Housekeeper, Housekeeping Manager, and Assistant Housekeepers to ensure the smooth operation of the housekeeping department
• To prepare work assignments for Housekeeping Attendants
• Conducts shift briefings to ensure hotel activities and operational requirements are known
• Establish standards and procedures for work of housekeeping associates.
• Supervise, train and retrain Housekeeping Attendants, Linen Attendant and Housemen.
• Conduct training and on-the-job training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
• To lead and manage special projects or tasks assigned by superior deep cleaning tasks and special projects
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Control expenses and minimize waste within all areas of housekeeping.
• Monitor colleague performance and recommend appropriate action in accordance with company rules and policies.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements
• May assist with other duties as assigned.

What we need from you

• At least 2 to 3 years working experience in similar role within the hotel industry
• Diploma in Hotel Management or equivalent.
• Able to converse in English
• Able to perform 3 rotating shifts, weekends, and holidays where required.
• Experience with HotSOS and Opera Property Management System will be an added advantage

What we offer

We'll reward all your hard work with a great salary and benefits - great room discount and superb training.

Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.