Housekeeping Supervisor

CTS HOSPITALITY PTE. LTD.; Singapore; On-site; SGD 28,000 - 32,000; Full time

Job summary

CTS Hospitality PTE. LTD. at Changi Airport is seeking a proactive Housekeeping Supervisor for a busy transit hotel.

You will oversee daily room planning, allocations, and shift control, ensuring VIPs and short-stay guests are prioritised and rooms are ready on time. Responsibilities include thorough room inspections, staff coaching, linen and stock control, security awareness, and close coordination with Front Office to manage room flow.

Qualifications

• Previous housekeeping experience with supervisory responsibilities.
• Strong inspection skills and high attention to detail.
• Ability to lead, coach, and supervise in a dynamic environment.
• Physically able to perform supervisory duties (walking, inspecting, handling linen).
• Flexible to work shifts, weekends, and public holidays.
• Basic system or reporting knowledge is a plus.

Responsibilities

• Daily Planning, Allocation, and Shift Control to meet occupancy and VIP priorities.
• Plan daily room allocations and assign attendants by experience and workload.
• Adjust plans during shifts to accommodate changes and maintain coverage.
• Inspect rooms before release for cleanliness and readiness; reject if standards not met.
• Track inspection outcomes and identify recurring issues for action.
• Provide coaching on cleaning techniques and hygiene practices on the floor.
• Support onboarding and monitor new staff during initial shifts.
• Coordinate with Front Office on room readiness and delays to manage guest expectations.
• Identify maintenance defects and raise actionable work orders with urgency levels.
• Maintain inventory controls for linen, amenities and floor resources.

Skills

Leadership

Shift planning

Room inspections

Staff coaching

Front office coordination

Linen management

Job description

Note to Applicants:

This role is based in a transit hotel environment, supporting guests on short-stay and time-based bookings.

Role Purpose

Job Details:

Location: Changi Airport
Salary: $2500 - $2900
Duration: Perm
Working hours: 5 days work week including weekends and public holidays. Rotating shift (including night shift)

Key Responsibilities

1. Daily Planning, Allocation, and Shift Control

• Plan daily room allocations based on departures, occupied rooms, VIP priorities, early / late arrivals and operational constraints.

• Assign attendants to rooms and zones according to experience, productivity and workload balance.

• Adjust plans during the shift in response to changing priorities, staff availability, or room returns.

• Ensure coverage remains effective throughout the shift without creating quality shortcuts.

• Maintain clear direction and workflow rather than constant re-assignment.

2. Room Inspection and Release Discipline

• Inspect guest rooms thoroughly before release, including bedroom, bathroom, and entry areas.

• Assess cleanliness, presentation, smell, lighting, temperature comfort, and visible details.

• Reject rooms that do not meet standards, even under time pressure.

• Reinspect rooms after re-cleans or maintenance intervention to confirm readiness.

• Track inspection outcomes to identify trends and recurring issues.

3. Training and Skills Development

• Conduct on-the-job training for housekeeping attendants, including new joiners and existing staff requiring refreshers.

• Demonstrate correct cleaning techniques, sequencing, hygiene practices and finishing standards.

• Reinforce proper servicing of occupied rooms, departing rooms, VIP rooms and short-stay rooms where applicable.

• Support onboarding by closely monitoring new staff during their initial shifts.

• Identify skill gaps and recommend additional training or coaching to the Housekeeping Manager.

4. Quality Coaching and Skill Development

• Provide practical, on-the-spot coaching to attendants based on inspection findings.

• Demonstrate correct cleaning methods, sequencing and finishing techniques when needed.

• Reinforce hygiene discipline, particularly for bathrooms and high-touch areas.

• Support new team members during onboarding through supervision and feedback.

5. Coordination with Front Office and Room Flow

• Maintain constant communication with front office regarding room readiness, delays and priority releases.

• Ensure room status updates are accurate and timely to prevent guest waiting.

• Flag risks early when targets cannot be met so expectations can be managed.

6. Maintenance Identification and Follow-Up

• Identify maintenance defects during inspections and daily rounds.

• Raise clear, actionable work orders with accurate descriptions and urgency levels.

• Follow up on outstanding defects that block room release.

• Verify room condition after repairs and confirm readiness before returning rooms to inventory.

7. Linen, Amenities and Floor Resource Control

• Monitor linen flow, towel usage and amenity consumption on assigned floors.

• Ensure pantries are clean, organised and correctly stocked at all times.

• Identify wastage, misuse, or recurring shortages and take corrective action.

• Support inventory counts or spot checks when required.

8. Lost and Found, Security Awareness, and Confidentiality

• Ensure lost and found procedures are followed strictly and accurately.

• Verify documentation and secure handling of all found items.

• Reinforce confidentiality and professional conduct on the floors.

• Remain alert to unusual situations and elevate concerns appropriately.

9. Safety, Chemical Handling and Compliance

• Enforce correct chemical usage, dilution, and PPE compliance.

• Monitor safe working practices, including wet-floor control, equipment use, and manual handling.

• Address hazards immediately and ensure corrective action is taken.

• Monitor safe working practices including wet-floor control, equipment use and manual handling.

• Address hazards immediately and ensure corrective action is taken.

10. Reporting, Communication and Handover

• Maintain clear records of room issues, defects and service recovery actions.

• Provide concise, practical shift handovers highlighting priorities, unresolved rooms and risks.

• Communicate performance observations, trends and concerns to the Housekeeping Manager.

Qualifications & Requirements

• Previous housekeeping experience required to understand cleaning standards; supervisory experience preferred.

• Strong inspection skills and high attention to detail.

• Ability to lead, coach, and supervise effectively in a dynamic operational environment.

• Physically able to perform supervisory duties on the floors, including walking, inspecting rooms, and handling linen

• Flexible to work shifts, weekends, and public holidays.

• Basic system or reporting knowledge preferred.