Assistant Housekeeping Manager - Holiday Inn Express Serangoon

InterContinental Hotels Group; Singapore; Presencial; SGD 36.000 - 60.000; Jornada completa

Descripción de la vacante

InterContinental Hotels Group is seeking a hands-on Housekeeping Supervisor to lead daily operations and ensure guest satisfaction. You will oversee staffing, assign work, and drive training to maintain high standards of cleanliness and safety across all areas.

You will inspect VIP rooms and public areas, support with deep cleaning during peak periods, and respond promptly to guest requests, aiming for exceptional service in a fast-paced hotel environment.

Formación

• High School Diploma or equivalent plus 2–3 years of housekeeping experience with supervisory training/experience.
• Proficient in written and spoken English.

Responsabilidades

• Inspect VIP rooms and public areas to ensure cleanliness and guest satisfaction.
• Perform housekeeping duties including making beds, vacuuming and cleaning guest suites.
• Respond to guest complaints and special requests and take corrective action.
• Carry out VIP and repeat visitor special needs as required.
• Ensure monthly IHG Way of Clean audits are conducted and targets are met.
• May also serve as manager on duty.

Conocimientos

Staff management

Mentoring

Coaching

Performance feedback

Training

Educación

High School Diploma

Descripción del empleo

Your day-to-day

FINANCIAL RETURNS:

• Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increasing productivity.

PEOPLE:

• Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
• Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Promote teamwork and quality service through daily communication and coordination with other department heads.
• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.

GUEST EXPERIENCE:

• Inspect VIP rooms and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
• Routinely perform all housekeeping duties necessary including making beds, and vacuuming and cleaning guest suites to ensure guest satisfaction.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Carry out special needs and requests of the guests, VIP’s and repeat visitors.
• Ensure monthly room IHG Way of Clean audits are conducted and housekeeping employees are achieving set targets.

RESPONSIBLE BUSINESS:

• Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (example: container recycling and cleaning agents).
• Maintain procedures for security of lost and found items.
• Perform other duties as assigned. May also serve as manager on duty.

What we need from you

High School Diploma / secondary education / equivalent plus two to three years of housekeeping experience including some supervisory training/experience. Must be proficient in written and spoken English.