Assistant Housekeeping Manager - Holiday Inn Express Serangoon

Kimpton; Singapore; Sur place; SGD 36 000 - 48 000; Plein temps

Résumé du poste

Kimpton is seeking a hands-on Housekeeping Supervisor to lead daily operations in our hotel. You will manage staffing, train staff, and coordinate with department heads to maintain high standards of cleanliness and guest satisfaction.

You will inspect VIP rooms, respond to guest requests, and ensure safety and efficiency while promoting green initiatives. A High School Diploma and 2–3 years in housekeeping with supervisory exposure are required, with strong English communication.

Qualifications

• Two to three years of housekeeping experience including supervisory training/experience.
• Proficient in written and spoken English.

Responsabilités

• Inspect VIP rooms and public areas to ensure cleanliness and good repair for guest satisfaction.
• Instruct staff on corrective action and provide retraining as needed.
• Routinely perform housekeeping duties including making beds, vacuuming, and cleaning suites.
• Respond to guest complaints and special requests to ensure satisfaction.
• Support green initiatives and manage supplies efficiently.
• May assist with deep cleaning projects during high volume periods.

Connaissances

Mentoring

Coaching

Supervisory training

Formation

High School Diploma / secondary education / equivalent

Description du poste

Your day-to-day

FINANCIAL RETURNS:

• Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increasing productivity.
• Maintain proper inventory levels, managing cost per room for supplies and labor (example: bed & bath linen reuse and laundry operation).

PEOPLE:

• Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
• Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Promote teamwork and quality service through daily communication and coordination with other department heads.
• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.

GUEST EXPERIENCE:

• Inspect VIP rooms and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
• Routinely perform all housekeeping duties necessary including making beds, and vacuuming and cleaning guest suites to ensure guest satisfaction.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Carry out special needs and requests of the guests, VIP's and repeat visitors.
• Ensure monthly room IHG Way of Clean audits are conducted and housekeeping employees are achieving set targets.

RESPONSIBLE BUSINESS:

• Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining "green" initiatives (example: container recycling and cleaning agents).
• Maintain procedures for security of lost and found items.

Perform other duties as assigned. May also serve as manager on duty.

What we need from you

High School Diploma / secondary education / equivalent plus two to three years of housekeeping experience including some supervisory training/experience. Must be proficient in written and spoken English.