Housekeeping Attendant (Full Time)

CTS HOSPITALITY PTE. LTD.; Singapore; On-site; SGD 22,000 - 28,000; Full time

Job summary

CTS Hospitality Pte. Ltd. at Changi Airport is seeking a diligent Housekeeping Attendant to maintain guest rooms to hotel standards and ensure guest-ready presentation in a transit hotel environment.

You will work on rotating shifts including weekends and public holidays, with a 5-day work week, handling cleaning, bathroom hygiene, stocking supplies, safety procedures, and guest requests while upholding privacy and confidentiality.

Qualifications

• Able to communicate basic work-related information in English.
• Able to follow cleaning procedures, safety guidelines, and hygiene standards.

Responsibilities

• Clean and service assigned guest rooms according to hotel standards.
• Ensure rooms are presented neatly and guest-ready.
• Clean and sanitise bathrooms with approved procedures.
• Respond to guest requests politely and promptly.
• Report maintenance issues and safety concerns.
• Maintain housekeeping trolleys, pantry, and supplies.
• Follow lost and found procedures and protect guest confidentiality.
• Adhere to safety, chemical handling, and PPE requirements.

Skills

English communication

Job description

Note to Applicants

This role is based in a transit hotel environment, supporting guests on short-stay and time-based bookings.

Job Details

Location: Changi Airport
Salary: $2000 - $2500
Duration: Perm
Working hours: 5 days work week including weekends and public holidays. Rotating shift (including night shift)

Key Responsibilities

1. Guest Room Cleaning and Overall Room Condition

• Clean and service assigned guest rooms according to hotel standards, including beds, bathrooms, floors, furniture and surfaces.

• Ensure rooms are presented neatly and are complete, comfortable and guest-ready rather than rushed.

• Pay attention to details that affect first impressions, such as cleanliness, smell, lighting and temperature comfort.

• Check mirrors, switches, remote controls, hairdryers, bins, corners, skirting and under-bed areas before releasing the room.

• Ensure amenities, linen, towels and guest supplies are replenished correctly and placed consistently.

• Release rooms only when all tasks are completed and standards are met

2. Bathroom Hygiene and High-Touch Cleaning

• Clean and sanitise bathrooms thoroughly using the approved chemicals and correct cleaning procedures

• Ensure toilets, showers, bathtubs, taps, sinks, tiles, mirrors, and drains are free from stains, hair, or odours.

• Disinfect high-touch areas such as door handles, light switches, remote controls, telephones and frequently used surfaces.

• Follow cloth colour coding and tool separation procedures to prevent cross-contamination.

• Report recurring hygiene issues such as mould, drainage odours, cracked tiles, or damaged grout for corrective action.

3. Servicing According to Room Status and Priorities

• Apply appropriate cleaning procedures based on room status, including occupied rooms, departing rooms, vacant rooms, VIP rooms and short-stay or day-use rooms where applicable.

• Follow daily room assignments and priority lists issued by the supervisor.

• Adjust work priorities when urgent room releases are required to support arrivals.

• Perform refresh cleaning for occupied rooms with minimal disruption to guest belongings.

• Support re-cleans or touch-ups when required to maintain quality standards.

4. Guest Interaction and Professional Conduct

• Respond politely and promptly to guest requests such as additional towels, pillows, amenities, water, or urgent room servicing.

• Maintain a calm, quiet and respectful presence in guest corridors and public areas.

• Respect guest privacy at all times and avoid unnecessary handling of guest belongings.

• Inform supervisors when guest requests require additional support or follow-up.

5. Maintenance Awareness and Defect Reporting

• Identify and report maintenance issues promptly, including leaks, air-conditioning faults, lighting problems, damaged furniture, loose fittings, or broken fixtures.

• Provide clear and accurate defect descriptions to support efficient repairs.

• Recheck rooms after maintenance work when required to ensure rooms are fully guest-ready.

• Report recurring maintenance issues to support long-term corrective measures.

6. Housekeeping Trolley, Pantry, and Supply Control

• Maintain housekeeping trolleys in a clean, organised and safe condition throughout the shift.

• Position trolleys responsibly so corridors remain clear and presentable.

• Maintain pantry cleanliness and ensure linen, chemicals, and amenities are stored safely and hygienically.

• Use supplies responsibly to minimise wastage while ensuring rooms are fully stocked.

• Report low stock levels early to avoid service disruption during peak periods.

7. Lost and Found Handling and Confidentiality

• Follow lost and found procedures strictly and in accordance with hotel policies.

• Document all found items accurately and hand them over promptly.

• Handle guest belongings with care and maintain confidentiality at all times.

• Do not remove, retain, or discuss found items outside approved procedures.

8. Safety, Chemical Handling, and Work Practices

• Use cleaning chemicals safely and follow MSDS and PPE requirements at all times.

• Operate cleaning equipment safely and report equipment faults immediately.

• Follow safe working practices including wet-floor control, proper lifting techniques, and hazard reporting.

• Maintain awareness of surroundings to prevent accidents to guests, colleagues, and self.

Qualifications & Requirements

• Housekeeping or cleaning experience preferred; hospitality experience advantageous.

• Able to work rotating shifts, including weekends and public holidays, as part of operational requirements.

• Able to follow cleaning procedures, safety guidelines, and hygiene standards consistently.

• Able to communicate basic work-related information in English, clearly to supervisors and colleagues.

• Able to meet workplace safety and operational compliance requirements where applicable