Housekeeping Manager - Airport Lounge

aapc singapore pte. ltd.; Singapore; On-site; SGD 60,000 - 85,000; Full time

Benefits offered by this job

Uniforms provided

Travel perks

Training and career development

Supportive multicultural environment

Job summary

Accor, in partnership with a leading airline, seeks a Housekeeping Manager for its lounge operations at Changi Airport. You will lead daily housekeeping across lounges, supervise teams, ensure a premium guest environment, and drive quality and safety compliance.

The role requires strong people leadership, hospitality knowledge, and ability to manage contractors. The position focuses on delivering exceptional guest experiences while maintaining high standards of cleanliness, safety, and

Qualifications

• 4+ years’ housekeeping operations experience in hospitality or premium lounges.
• At least 3 years in a supervisory/managerial role leading teams.
• WSQ Chemical Handling certification or equivalent.
• Strong knowledge of cleaning methods and sanitation standards.
• Experience managing outsourced housekeeping contractors.
• Excellent interpersonal skills and cross-cultural communication.

Responsibilities

• Lead and manage daily housekeeping operations across lounges and back-of-house areas.
• Oversee and develop housekeeping teams, including scheduling and training.
• Maintain a clean, welcoming lounge environment and address guest concerns promptly.
• Drive quality assurance through inspections, SOPs, and continuous improvement.
• Manage inventory and assets to ensure operational readiness.

Skills

Housekeeping operations

Supervisory experience

Leadership

Quality assurance

Health & safety

Guest service

Staff training

Workforce planning

Multicultural communication

Time management

Education

WSQ Chemical handling

Job description

Company Description

Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,500 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor has a portfolio of incomparable brands, led by more than 300,000 employees around the world.

Job Description

Accor is in partnership with one of the world’s leading airlines, managing the Lounge operations at Changi Airport. We are seeking a Housekeeping Manager to join our team.

The Housekeeping Manager is responsible for leading and managing housekeeping operations within the lounge to ensure a consistently clean, safe, and welcoming environment for guests and employees. The role oversees housekeeping standards, manpower planning, quality assurance, inventory control and compliance with health, safety, and airport regulations. The Housekeeping Manager plays a key role in maintaining premium lounge standards and delivering an exceptional guest experience.

Key Responsibilities

• Lead and manage daily housekeeping operations across all lounges and back-of-house areas, ensuring exceptional cleanliness, hygieneand presentation standards.
• Oversee and develop housekeeping teams, including workforce planning, training, coaching, performance management and employee engagement.
• Deliver an outstanding guest experience by maintaining a clean, comfortable, and welcoming lounge environment and addressing guest concerns promptly.
• Drive quality assurance and compliance through regular inspections, audits, SOP implementationand continuous improvement initiatives.
• Manage housekeeping inventory and assets, including supplies, amenities, linen, chemicalsand equipment to ensure operational readiness.
• Ensure compliance with safety, health, hygiene, and airport operational requirements, including risk management, chemical handlingand corrective action implementation.

Qualifications

• At least 4 years’ experience of Housekeeping operations within hospitality, hotels, premium lounges, healthcare or facilities management environments.
• Minimum 3 years in a supervisory or managerial role leading housekeeping teams
• Relevant job-related WSQ certification i.e. Chemical handling
• Strong knowledge of housekeeping operations, cleaning methodologies, and sanitation standards.
• Knowledge of cleaning chemicals, equipment, and safe handling practices.
• Familiarity with manpower planning, workforce scheduling, and productivity management.
• Experience managing outsourced housekeeping contractors.
• Excellent interpersonal and communication skills across all stakeholder levels.
• Strong organizational and time‑management capabilities.
• Ability to handle sensitive and confidential information responsibly.
• Ability to handle guest complaints professionally and work cohesively in a multicultural team.
• Able to work shifts,weekends and public holidays
  

Additional Information

• Competitive salary.
• Travel-related perks.
• Uniforms provided.
• Training and career development opportunities.
• Supportive and multicultural work environment.