Assistant Housekeeper (Local candidates only)

Kempinski Hotels SA; Singapore; On-site; SGD 23,000 - 30,000; Full time

Job summary

Kempinski Hotels SA in Singapore is seeking an Assistant Housekeeper (Local candidates only) to support day-to-day housekeeping on floors and public areas, reporting to the Executive Housekeeper. The role includes assisting in managing the housekeeping team, ensuring prompt, courteous service, and maintaining the hotel's high cleanliness standards for guest satisfaction.

Shift work is required. Ideal candidates will have 3+ years in hospitality, knowledge of cleaning techniques and chemical

Qualifications

• Interpersonal skills and guest services experience.
• Experience in housekeeping or hospitality roles preferred.
• Knowledge of cleaning methods, equipment, and chemicals.

Responsibilities

• Direct and control day-to-day housekeeping operations on floors or public areas to ensure high cleanliness standards.
• Monitor processes to ensure timely, defect-free service for guests.
• Assist in managing the housekeeping team and cover in absence of the Executive Housekeeper.
• Allocate work assignments to staff to ensure prompt, courteous service to guests and other departments.
• Attend daily briefings and note VIP arrivals and special attention items for guests.
• Keep staff informed on daily operations and challenges; provide necessary information.
• Schedule routine inspections of housekeeping areas, including occupied and unoccupied rooms.
• Handle guest comments and requests to meet satisfaction.
• Manage hiring, training, performance evaluation, and conflict resolution of team members.
• Ensure good inter-departmental communication and budget-conscious use of supplies.
• Attend meetings and complete administrative duties as required.
• Perform other ad-hoc duties as assigned.

Skills

Interpersonal skills

Hospitality experience

Cleaning techniques

Communication skills

Shift work

Job description

Assistant Housekeeper (Local candidates only)

Department: Housekeeping & Laundry

Employment Type: Permanent - Full Time

Location: Singapore - Singapore

Description

Reporting to the Executive Housekeeper, the Assistant Housekeeper is responsible for directing and controlling the day-to-day housekeeping operations on the Floors or in the Public Areas in order to ensure the highest standards of cleanliness. He/She will closely monitor all processes related to ensuring high level of housekeeping services provided to the guest is timely and defect free.

Overall Objectives

• Assist in the management of the Housekeeping team, especially in the absence of the Executive Housekeeper.
• Allocate and direct the work assignments of supervisory and non-supervisory staff in an efficient manner to ensure that guests and other departments receive prompt and courteous service.
• Attend daily briefings and take note of VIP arrivals and the special attention items for the guests.
• Keep the Housekeeping Staff informed on the daily operational activities and challenge and provide all information relevant to their job duties.
• Schedule routine inspection by supervisors, of all housekeeping areas including occupied and non-occupied rooms.
• Handle comments and requests from guests and other departments to meet their satisfaction.
• Manage hiring, training, performance evaluation and conflict resolution of team members when appropriate.
• Ensure good relations and effective inter-departmental communication.
• Make recommendations to Executive Housekeeper on improving the services provided by the Housekeeping Department.
• Control usage of all amenities and cleaning supplies to ensure compliance to budget and ensure appropriate usage of equipment and tools.
• Administrative duties such as attending meetings, writing reports and memos as required.
• Other ad-hoc duties as assigned

Requirements

• Positive, friendly, professional and confident, with good interpersonal skills.
• Minimum 3 years of relevant working experience in hospitality industry.
• Knowledge of proper cleaning techniques and requirements, use of equipment, and chemical handling
• Effective verbal and written communication skills.
• Able to perform shift work.