Housekeeping Attendant (Full Time)

CTS HOSPITALITY PTE. LTD.; Singapore; On-site; SGD 22,000 - 28,000; Full time

Job summary

CTS Hospitality Pte. Ltd. at Changi Airport seeks a housekeeping associate for a transit hotel environment, handling guest room cleaning, hygiene, and stocking duties. The role requires attention to detail, strong English communication, and the ability to follow safety and hygiene procedures.

The position offers a 5-day work week with rotating shifts, including nights and public holidays. Prior housekeeping or cleaning experience is preferred; hospitality experience is advantageous.

Qualifications

• Housekeeping or cleaning experience preferred; hospitality experience advantageous.
• Able to work rotating shifts, including weekends and public holidays, as part of operational requirements.
• Able to follow cleaning procedures, safety guidelines, and hygiene standards consistently.
• Able to communicate basic work-related information in English, clearly to supervisors and colleagues.
• Able to meet workplace safety and operational compliance requirements where applicable

Responsibilities

• Clean and service assigned guest rooms according to hotel standards, including beds, bathrooms, floors, furniture and surfaces.
• Ensure rooms are presented neatly and are complete, comfortable and guest-ready.
• Pay attention to details that affect first impressions, such as cleanliness, smell, lighting and temperature comfort.
• Check mirrors, switches, remote controls, hairdryers, bins, corners, skirting and under-bed areas before releasing the room.
• Ensure amenities, linen, towels and guest supplies are replenished correctly and placed consistently.
• Release rooms only when all tasks are completed and standards are met.
• Clean and sanitise bathrooms thoroughly using the approved chemicals and correct cleaning procedures.
• Ensure toilets, showers, bathtubs, taps, sinks, tiles, mirrors, and drains are free from stains, hair, or odours.
• Disinfect high-touch areas such as door handles, light switches, remote controls, telephones and frequently used surfaces.
• Follow cloth colour coding and tool separation procedures to prevent cross-contamination.
• Report recurring hygiene issues such as mould, drainage odours, cracked tiles, or damaged grout for corrective action.
• Apply appropriate cleaning procedures based on room status, including occupied rooms, departing rooms, vacant rooms, VIP rooms and short-stay or day-use rooms where applicable.
• Follow daily room assignments and priority lists issued by the supervisor.
• Adjust work priorities when urgent room releases are required to support arrivals.
• Perform refresh cleaning for occupied rooms with minimal disruption to guest belongings.
• Support re-cleans or touch-ups when required to maintain quality standards.
• Respond politely and promptly to guest requests such as additional towels, pillows, amenities, water, or urgent room servicing.
• Maintain a calm, quiet and respectful presence in guest corridors and public areas.
• Respect guest privacy at all times and avoid unnecessary handling of guest belongings.
• Inform supervisors when guest requests require additional support or follow-up.
• Identify and report maintenance issues promptly, including leaks, air-conditioning faults, lighting problems, damaged furniture, loose fittings, or broken fixtures.
• Provide clear and accurate defect descriptions to support efficient repairs.
• Recheck rooms after maintenance work when required to ensure rooms are fully guest-ready.
• Report recurring maintenance issues to support long-term corrective measures.
• Maintain housekeeping trolleys in a clean, organised and safe condition throughout the shift.
• Position trolleys responsibly so corridors remain clear and presentable.
• Maintain pantry cleanliness and ensure linen, chemicals, and amenities are stored safely and hygienically.
• Use supplies responsibly to minimise wastage while ensuring rooms are fully stocked.
• Report low stock levels early to avoid service disruption during peak periods.
• Follow lost and found procedures strictly and in accordance with hotel policies.
• Document all found items accurately and hand them over promptly.
• Handle guest belongings with care and maintain confidentiality at all times.
• Do not remove, retain, or discuss found items outside approved procedures.
• Use cleaning chemicals safely and follow MSDS and PPE requirements at all times.
• Operate cleaning equipment safely and report equipment faults immediately.
• Follow safe working practices including wet-floor control, proper lifting techniques, and hazard reporting.
• Maintain awareness of surroundings to prevent accidents to guests, colleagues, and self.

Skills

Housekeeping experience

Hospitality experience

English communication

Shift work flexibility

Safety and hygiene standards

Job description

Note to Applicants

This role is based in a transit hotel environment, supporting guests on short-stay and time-based bookings.

Job Details

Location: Changi Airport
Salary: $2000 - $2500
Duration: Perm
Working hours: 5 days work week including weekends and public holidays. Rotating shift (including night shift)

Key Responsibilities

1. Guest Room Cleaning and Overall Room Condition

• Clean and service assigned guest rooms according to hotel standards, including beds, bathrooms, floors, furniture and surfaces.

• Ensure rooms are presented neatly and are complete, comfortable and guest-ready rather than rushed.

• Pay attention to details that affect first impressions, such as cleanliness, smell, lighting and temperature comfort.

• Check mirrors, switches, remote controls, hairdryers, bins, corners, skirting and under-bed areas before releasing the room.

• Ensure amenities, linen, towels and guest supplies are replenished correctly and placed consistently.

• Release rooms only when all tasks are completed and standards are met

2. Bathroom Hygiene and High-Touch Cleaning

• Clean and sanitise bathrooms thoroughly using the approved chemicals and correct cleaning procedures

• Ensure toilets, showers, bathtubs, taps, sinks, tiles, mirrors, and drains are free from stains, hair, or odours.

• Disinfect high-touch areas such as door handles, light switches, remote controls, telephones and frequently used surfaces.

• Follow cloth colour coding and tool separation procedures to prevent cross-contamination.

• Report recurring hygiene issues such as mould, drainage odours, cracked tiles, or damaged grout for corrective action.

3. Servicing According to Room Status and Priorities

• Apply appropriate cleaning procedures based on room status, including occupied rooms, departing rooms, vacant rooms, VIP rooms and short-stay or day-use rooms where applicable.

• Follow daily room assignments and priority lists issued by the supervisor.

• Adjust work priorities when urgent room releases are required to support arrivals.

• Perform refresh cleaning for occupied rooms with minimal disruption to guest belongings.

• Support re-cleans or touch-ups when required to maintain quality standards.

4. Guest Interaction and Professional Conduct

• Respond politely and promptly to guest requests such as additional towels, pillows, amenities, water, or urgent room servicing.

• Maintain a calm, quiet and respectful presence in guest corridors and public areas.

• Respect guest privacy at all times and avoid unnecessary handling of guest belongings.

• Inform supervisors when guest requests require additional support or follow-up.

5. Maintenance Awareness and Defect Reporting

• Identify and report maintenance issues promptly, including leaks, air-conditioning faults, lighting problems, damaged furniture, loose fittings, or broken fixtures.

• Provide clear and accurate defect descriptions to support efficient repairs.

• Recheck rooms after maintenance work when required to ensure rooms are fully guest-ready.

• Report recurring maintenance issues to support long-term corrective measures.

6. Housekeeping Trolley, Pantry, and Supply Control

• Maintain housekeeping trolleys in a clean, organised and safe condition throughout the shift.

• Position trolleys responsibly so corridors remain clear and presentable.

• Maintain pantry cleanliness and ensure linen, chemicals, and amenities are stored safely and hygienically.

• Use supplies responsibly to minimise wastage while ensuring rooms are fully stocked.

• Report low stock levels early to avoid service disruption during peak periods.

7. Lost and Found Handling and Confidentiality

• Follow lost and found procedures strictly and in accordance with hotel policies.

• Document all found items accurately and hand them over promptly.

• Handle guest belongings with care and maintain confidentiality at all times.

• Do not remove, retain, or discuss found items outside approved procedures.

8. Safety, Chemical Handling, and Work Practices

• Use cleaning chemicals safely and follow MSDS and PPE requirements at all times.

• Operate cleaning equipment safely and report equipment faults immediately.

• Follow safe working practices including wet-floor control, proper lifting techniques, and hazard reporting.

• Maintain awareness of surroundings to prevent accidents to guests, colleagues, and self.

Qualifications & Requirements

• Housekeeping or cleaning experience preferred; hospitality experience advantageous.

• Able to work rotating shifts, including weekends and public holidays, as part of operational requirements.

• Able to follow cleaning procedures, safety guidelines, and hygiene standards consistently.

• Able to communicate basic work-related information in English, clearly to supervisors and colleagues.

• Able to meet workplace safety and operational compliance requirements where applicable