Hotel Attendant

WORLDWIDE HOTELS MANAGEMENT (H) PTE. LTD.; Singapore; On-site; SGD 17,000 - 22,000; Full time

Job summary

Worldwide Hotels (WWH) is seeking a housekeeping attendant to maintain cleanliness of public areas and assist guestrooms as needed. You will handle cleaning of the lobby, entrance, lift lobby, corridors, restrooms, and staff areas, ensuring standards are met and guest requests are addressed.

Requirements include basic English, a friendly demeanour, teamwork, and the ability to work 9 or 12-hour shifts, including weekends and public holidays.

Qualifications

• Prior experience in room cleaning / general housekeeping would be an added advantage, though training will be provided.

Responsibilities

• General cleaning of public hotel areas (entrance, lobby, lift lobby, front office, carpark, drive-in area, staff rest area, corridors and stairs, gym & pool deck).
• Replenish restroom supplies and manage trash in public areas.
• Deliver amenities and supplies to guestrooms as requested by guests.
• Attend to guest inquiries and report hazards or maintenance needs.

Job description

Worldwide Hotels (WWH) is Singapore’s largest homegrown hotel group, with 46 properties and over 9,000 rooms across seven brands. We create accessible, well-located stays for today’s travellers while growing across Asia-Pacific, with 12 overseas hotels and more than 2,800 rooms in five key markets. Join a dynamic hospitality group driven by service, growth and meaningful guest experience.

• Responsible for general cleaning of the common / public area of the hotel (i.e., Hotel Entrance, Hotel Lobby, Lift Lobby, Front Office, Carpark, Loading Bay and Drive-in Area, Staff Rest Area, Corridor & Staircase, Gym & Pool Deck etc), back-of-house offices and ensure the cleanliness and orderly presentation of the assigned area are in accordance with the set standards.
• Using disinfectants and other cleaning agents on counter surfaces, lift lobby, inside of the lift, common touch points, restrooms in the public area within the hotel, doors, windows, mirrors, floor / carpet, and other public area of the hotel and to report any defects for repair / servicing if required.
• Replenish restroom supplies (i.e., toilet paper and hand soap etc.) of restrooms located in the public areas and clearing of trash bins in the public areas.
• Receiving of fresh linens from Hotel Laundry and store aside in the pantry for use by the housekeeping team. Store and maintain all cleaning equipment and ensure that they are in good working condition.
• Deliver hotel amenities & supplies to guestrooms or any other location as per guests’ request.
• To attend to guests’ enquiries / request if any.
• Ensure that all potential hazards / hazards are reported immediately and rectified.
• To report on any loss and found items.
• Any other duties within reasonable scope as assigned.

Requirements:

• Prior experience in room cleaning / general housekeeping would be an added advantage although training will be provided.
• Ability to converse in basic English for interaction with guests / understanding guests’ needs & request.
• Able to maintain a friendly and positive demeanour.
• A team player with the ability to work with minimum supervision.
• Willing and able to perform 9 or 12 hours shift duties and able to work on weekend and during public holidays.
• Able to adhere to standard operating procedures / policies on workplace safety.