Hotel Spa Receptionist

PAN PACIFIC HOTELS GROUP LIMITED; Singapore; On-site; SGD 24,000 - 30,000; Full time

Job summary

PAN PACIFIC HOTELS GROUP LIMITED in Singapore is seeking a friendly front desk associate to greet guests, assist with spa reservations and class bookings, and ensure every guest's needs are met from first contact.

You will handle inquiries, conduct outlet tours for walk-ins, follow up on leads, and manage cashiering duties, contributing to a professional and welcoming image at the spa and fitness centre.

Qualifications

• Greet clients in a friendly and cheerful manner.
• Assist with reservations for spa treatments and classes.
• Handle customer requests and complaints.
• Maintain opening/closing procedures and reception duties.

Responsibilities

• Assist members with spa reservations and class bookings.
• Greet walk-ins professionally and assist in sales closes.
• Handle queries and complaints from guests.
• Conduct outlet tours for walk-ins and new clients.
• Maintain records and suggest treatment packages.
• Manage opening/closing procedures and reception cash duties.

Skills

Customer service

Appointment scheduling

Sales closing

Communication skills

Reception duties

Job description

Respond and deal with clients first hand and to assist them in making appointments or to assist them with their queries and to ensure that all their needs are well attended and taken care of. Welcome and greet all clients in friendly and cheerful manner and to create a professional image when the client has first contact with the outlet.

Primary Responsibilities:

• Assist members in making reservations for spa treatment, fitness classes and assignment of treatment rooms
• Meet potential spa/fitness members and any other walk-in clients in a well mannered, professional, friendly manner and assist in consultation and closing of sales.
• Dealing with customer’s requests and complaints.
• Conducting outlet tours to walk-ins and new clients.
• Monitor client’s record and recommend packages of treatment.
• Follow up on leads or walk-ins and sending of e-brochure if necessary.
• Ensure Opening and Closing procedures are met.
• Handle incoming calls, spa/fitness reception and cashiering duties daily.
• Ensure cash float tally daily, failing which, Manager should be informed immediately.
• Accept all other duties required from time to time.