Spa Receptionist

Capella Hotels and Resorts; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

Capella Hotels and Resorts in Singapore is hiring a Spa Receptionist responsible for ensuring high guest satisfaction from reservation to departure. The role includes managing bookings, providing descriptions of services, and addressing guest inquiries courteously.

The ideal candidate will have 1 to 2 years of experience in a luxury spa, excellent interpersonal skills, and a thorough knowledge of spa treatments. Proficiency in Microsoft Office and Opera is required.

Qualifications

• 1 to 2 years of experience in luxury spa or similar field.
• Thorough knowledge of the spa industry.
• Basic knowledge of computer programs including Excel and Internet applications.

Responsibilities

• Maintain high service standards throughout the spa.
• Provide detailed descriptions of spa treatments and services.
• Address guest complaints with empathy and courtesy.
• Manage guest register and process payments accurately.

Skills

Interpersonal skills

Communication skills

Knowledge of spa services

Tools

Microsoft Office

Opera

Job description

The Spa Receptionist is responsible for giving guests a positive impression of the spa from the point of reservation to the moment they arrive and depart. The individual has a vast understanding of the services and products offered, answers emails and calls, assists guests with their enquiries bookings and escorts the guest to the lockers/facilities when necessary. The individual checks guests in and out of the spa in a professional manner, and ensures all guests leave satisfied.

The Role

Reception Operations

• Maintain high levels of service standards throughout the spa
• Provide detailed descriptions of spa treatments, packages, services, and facilities
• Provide spa tours and escort guests to treatment areas
• Promote spa services and products
• Address guest complaints with empathy and courtesy, always finding a resolution to ensure complete guest satisfaction
• Handle correspondences and phone calls
• Answer to enquiries and requests
• Perform opening and closing duties
• Manage guest register
• Process payments accurately
• Assist with booking, changing and cancelling of spa appointments
• Keep the reception area clean and organised at all times
• Ensure a conducive environment at the holding area as guests wait for their turn
• Provide assistance with any tasks related to the spa as needed during its operation

Talent Profile

• Have a thorough knowledge of the spa industry
• 1 to 2 years of experience in luxury spa or similar field
• Excellent interpersonal and communication skills
• Basic knowledge of computer programs including Excel, Microsoft Word and Microsoft Office administration, Internet applications, Telephone and Opera