Spa Front Desk & Operations Lead

SAYLES RETAIL PTE. LTD.; Singapore; On-site; Full time

Job description

Key Responsibilities

• Oversee the day-to-day operations of the spa.
• Supervise, coach, and support the outlet team.
• Monitor sales performance and work towards business objectives.
• Ensure high standards of customer service.
• Manage staff scheduling and daily manpower allocation.
• Handle customer feedback and resolve service-related matters.
• Monitor inventory levels and coordinate stock replenishment.
• Ensure compliance with company policies, hygiene, and operational procedures.
• Prepare operational and sales reports as required.