Guest Services Executive (Rooms Management)

Pan Pacific Singapore; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

Pan Pacific Singapore is seeking a detail-oriented Guest Services Executive (Rooms Management) to join our Rooms Division. You will ensure accuracy of guest reservations in the PMS and support room allocation to enhance guest experience.

This role requires at least 2 years in Front Office or Reservations, strong administrative skills, and proficiency in Microsoft Office. Familiarity with Opera PMS is preferred to maintain high standards of service in a luxury hotel environment.

Qualifications

• GCE O Level or diploma or equivalent qualification.
• Minimum 2 years in Front Office, Reservations or related hospitality functions.
• Strong administrative and record-management abilities.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office applications.

Responsibilities

• Review and verify reservation details in the PMS.
• Check reservations from the previous day and upcoming arrivals for accuracy.
• Verify rate codes, room rates, routing, billing, and comments.
• Maintain accurate guest profiles including membership and arrival info.
• Identify and merge duplicate guest profiles when needed.
• Ensure follow-up notes are communicated to relevant departments.
• Process and monitor prepayments for non-refundable reservations.
• Adhere to credit and financial controls to protect revenue.
• Investigate discrepancies and coordinate resolution with departments.
• Support room allocation, especially for guests with preferences.

Skills

Attention to detail

Communication skills

Organizational skills

Record management

Microsoft Office

Education

Diploma or equivalent

Tools

Opera PMS

Job description

Nestled between the bustling city and the vibrant Marina Bay, Pan Pacific Singapore presents spectacular views, modern business amenities and delightful dining experiences at our award-winning restaurants.

The hotel's strategic location at the gateway to the Central Business District provides easy access for business travellers, and at the same time offers a wide array of sightseeing, retail and entertainment options in the vicinity.

Indulge in the luxury of 790 rooms and suites, backed by modern technology, wireless Internet and sweeping panoramas of Marina Bay.

The hotel offers a superlative range of meeting facilities comprising 24 meeting rooms totaling 2,842 sqm (26,716 sqf) of meeting floor space, including spacious rooms with natural daylight, incorporating latest technology, supported by a dedicated team.

Discover the invigorating energy of one of Southeast Asia’s most dynamic cities from the indulgent comfort of Pan Pacific Singapore.

The Role

We are seeking a detail-oriented and organised Guest Services Executive (Rooms Management) to join our Rooms Division team. In this role, you will be responsible for ensuring the accuracy and integrity of guest reservations, maintaining compliance with hotel revenue and credit policies, and supporting room allocation activities to enhance the overall guest experience.

Job Responsibilities

• Review and verify reservation details to ensure bookings are accurately recorded in the Property Management System (PMS).
• Conduct reservation checks for bookings made the previous day and upcoming arrivals to ensure reservation accuracy.
• Verify rate codes, room rates, routing instructions, billing arrangements, and reservation comments.
• Maintain accurate guest profiles, including membership information, flight details, and estimated arrival times.
• Identify and merge duplicate guest profiles where necessary.
• Ensure required follow-up notes and instructions are communicated to relevant departments.
• Process and monitor prepayments for non-refundable reservations in accordance with hotel policies.
• Adhere to hotel credit and financial control procedures to support revenue protection and compliance.
• Investigate reservation discrepancies, prepare findings, and coordinate resolution with relevant departments.
• Support room allocation activities, particularly for guests with specific room preferences.

Talent Profile

• GCE O Level, Diploma, or equivalent qualification in Hospitality, Tourism, Business, or related qualifications are advantageous.
• Minimum 2 years of experience in Front Office, Reservations, or a related hospitality function.
• Strong administrative, organisational, and record-management skills.
• Good written and verbal communication skills to effectively interact with internal and external clients.
• Proficiency in Microsoft Office applications.
• Familiarity with Opera PMS or a similar property management system is preferred.
• Strong attention to detail with the ability to accurately review and process information.

Join our team and be part of an extraordinary journey to provide the pinnacle of luxury and service to our valued guests.