Hotel IT Operations Lead: Systems, Security & Support

CHANGI COVE PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

CHANGI COVE PTE. LTD. in Singapore is seeking an IT Operations Manager to oversee hotel IT services, including hardware, software, security, and network maintenance.

You will ensure availability of critical systems and lead technical support for staff and guests. Responsibilities include monitoring backups, licensing, vendor management, training users, and implementing IT improvements. The role requires hands-on leadership and collaboration with vendors to keep the hotel operations running

Qualifications

• Experience managing IT operations for a hotel or hospitality environment.
• Strong knowledge of networks, servers, and security controls.
• Experience with backup, disaster recovery, and licensing management.
• Ability to train staff and provide frontline user support.

Responsibilities

• Oversee hotel IT operations, including servers, email, network, and security.
• Ensure 24/7 availability of PMS, POS, and other critical systems.
• Provide first-line IT support to staff and guests, escalating when needed.
• Manage third-party vendors and track hardware/software licensing.
• Document IT processes and monitor daily backups and security updates.

Skills

IT operations

Network administration

System maintenance

Security management

Virus protection

Backup management

Vendor management

User training

Tools

PMS software

Email server

Firewall

POS system

Job description

CHANGI COVE PTE. LTD. in Singapore is seeking an IT Operations Manager to oversee hotel IT services, including hardware, software, security, and network maintenance.

You will ensure availability of critical systems and lead technical support for staff and guests. Responsibilities include monitoring backups, licensing, vendor management, training users, and implementing IT improvements. The role requires hands-on leadership and collaboration with vendors to keep the hotel operations running