Hotel IT Operations Lead — Security & Support

Changi Cove Pte Ltd; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Changi Cove Pte Ltd is seeking an experienced IT Operations Manager to oversee hotel IT services, software and hardware support, security, and network infrastructure.

You will ensure 24/7 availability of critical systems (PMS, POS, email, PABX), manage backups, licenses, and vendor relationships, and train staff on proper IT usage. This is a hands-on role demanding proactive IT operation improvements and collaboration with management.

Qualifications

• Must have experience in managing IT operations for a hotel or similar hospitality environment.
• Ability to monitor and maintain critical systems and security measures.
• Strong trouble-shooting skills and familiarity with backup and license management.

Responsibilities

• Ensure hotel IT systems, servers, email servers, network infrastructure and traffic are securely run and maintained.
• Ensure critical systems (PMS, Call Accounting, PABX, POS, Email) are available 24/7.
• Provide system and network support including outage diagnosis, troubleshooting and antivirus management.
• Train end users on proper IT usage and provide first-line support before vendor escalation.
• Manage third-party vendors and document IT tasks, workflows, and asset issuance.
• Oversee daily backups and control hardware/software procurement and licensing.
• Identify IT improvements and execute ad-hoc projects as assigned.

Skills

IT operations

Network maintenance

Security management

Vendor management

Job description

Changi Cove Pte Ltd is seeking an experienced IT Operations Manager to oversee hotel IT services, software and hardware support, security, and network infrastructure.

You will ensure 24/7 availability of critical systems (PMS, POS, email, PABX), manage backups, licenses, and vendor relationships, and train staff on proper IT usage. This is a hands-on role demanding proactive IT operation improvements and collaboration with management.