Hospitality IT Leader: Infrastructure, Security & Digital Ops

Grand Park City Hall; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Grand Park City Hall in Singapore is seeking a seasoned IT Manager to oversee the hotel’s technology, security, digital operations and IT support functions. You will ensure systems run smoothly, securely, and efficiently to support guest experiences and internal operations.

Responsibilities include managing servers, networks, PMS, POS, ERP, and cloud services, while leading projects, budgets, and risk mitigation. Hybrid coordination with vendors and staff is essential.

Qualifications

• Minimum 3 years of hospitality IT leadership experience.
• Degree or diploma in IT/CS or related field.
• Experience managing IT infrastructure, networks, servers and cloud-based systems.

Responsibilities

• Oversee daily IT operations including servers, networks, PMS, POS, telecoms and ERP.
• Ensure critical hotel systems have minimal downtime and high availability.
• Maintain hardware/software inventories and system documentation.
• Monitor performance, audits, and plan upgrades or replacements.
• Implement and monitor security protocols to protect systems and data.
• Ensure compliance with policies, standards, and regulatory requirements.
• Manage antivirus, firewall, backups, and disaster recovery.
• Conduct risk assessments and mitigation planning.
• Liaise with vendors and service providers for IT services.
• Lead IT projects: upgrades, digitalization, and new tech implementations.
• Develop and manage annual IT budgets and cost optimization.
• Provide regular IT performance, project and risk updates.
• Provide after-hours support during emergencies or maintenance.

Skills

IT infrastructure

Network management

Cloud systems

Security protocols

Education

Diploma or Degree in IT/CS

Job description

Grand Park City Hall in Singapore is seeking a seasoned IT Manager to oversee the hotel’s technology, security, digital operations and IT support functions. You will ensure systems run smoothly, securely, and efficiently to support guest experiences and internal operations.

Responsibilities include managing servers, networks, PMS, POS, ERP, and cloud services, while leading projects, budgets, and risk mitigation. Hybrid coordination with vendors and staff is essential.