Customer Service Relation

K2 MANAGEMENT & CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

K2 Management & Consultancy PTE. LTD. invites applications for a Customer Service Coordinator - Hotel Operations to support daily hotel operations across front desk, lobby, café and guest services.

The role blends reception, guest assistance and administrative tasks to ensure smooth guest experiences. As part of hotel operations, the coordinator may move between front desk, lobby service, office administration and café support, with focus on guest satisfaction, issue resolution and teamwork with

Qualifications

• Good customer service and communication skills.
• Basic computer and administrative ability.
• Able to handle several duties during the same shift.
• Able to work independently and solve routine guest problems.
• Willing to assist outside the front desk when hotel operations require it.
• Able to stand, walk around the property and perform light operational duties.
• Experience in hotel, hostel, serviced apartment, F&B or customer service is preferred.

Responsibilities

• Guest Check-In / Check-Out: Assist with arrivals/departures, verify bookings, provide room/access information, collect payments and explain facilities.
• Guest Service: Attend to guests in-person, by phone or messaging platforms and follow through until resolved or escalated.
• Front Desk / Lobby: Maintain a visible lobby presence, welcome guests and assist movement.
• Telephone / Support: Answer hotel support calls and messages; coordinate with housekeeping, maintenance or management as needed.
• Administrative Work: Update reservations, guest records, daily task lists, payment records, reports and documentation.
• Café Support: Assist with simple café duties during busy periods (serving, clearing, restocking, cleanliness).
• Hotel Operations: Support day-to-day tasks and coordinate with housekeeping/maintenance to ensure rooms and areas are ready.
• Guest Issues: Help with room issues, access problems, AC, Wi-Fi, cleanliness, lost items, etc.
• Property Monitoring: Conduct basic checks and report defects or safety concerns.
• Shift Handover: Record outstanding matters and hand over to the next staff.

Skills

Customer service

Communication

Computer basics

Administrative ability

Multi-tasking

Independent work

Front desk flexibility

Mobility

Hospitality experience

Job description

Customer Service Coordinator - Hotel Operations

Job Purpose

To support the daily operation of the hotel by assisting guests, handling front desk duties, supporting the lobby and café, completing administrative work, answering support calls, and helping resolve guest issues throughout the property. The position is a multi-functional hotel operations role. The employee is not restricted to front desk duties and may be assigned to guest service, reception, lobby operations, administrative work, café support, telephone support and other reasonable duties required for the daily operation of the hotel."

Key Responsibilities

Area

Duties

Guest Check-In / Check-Out

Assist with guest arrivals and departures, verify booking details, provide room/access information, collect payments where required, and explain hotel facilities and house rules.

Guest Service

Attendthein-person, by phone or messaging platforms. Follow through until the issue is resolved or escalated.

Front Desk /Lobby

Maintain a visible presence in the lobby, welcome guests, monitor guest movement and assist…

Telephone / Support

Answer hotel support calls and messages promptly, provide information and coordinate with housekeeping, maintenance or management when assistance is required.

Administrative Work

Perform office duties including updating reservations, guest records, daily task lists, payment records, reports, filing and other operational documentation.

Café Support

Assist with simple café duties during busy periods, such as serving food or drinks, clearing tables, basic preparation, restocking and maintaining cleanliness.

Hotel Operations

Support general day‑to‑day hotel tasks and coordinate with housekeeping and maintenance to ensure rooms and common areas are ready and operational.

Guest Issues

Assist guests with room problems, access issues, air‑conditioning, Wi‑Fi, cleanliness concerns, lost items or other stay‑related matters.

Property Monitoring

Conduct basic checks of lobby, common areas, corridors and guest facilities and report defects, cleanliness problems or safety concerns.

Shift Handover

Record outstanding matters and provide a clear handover to the next staff member or management.

Role Expectations

The employee should understand that this is not a fixed front‑desk position . During each shift, the employee may be required to move between:

Front desk and guestcheck‑in

Lobby guest service

Office administration

Telephone and online guest support

Café assistance

Property inspections

Coordination with housekeeping and maintenance

Other reasonable hotel operational duties

Suggested Job Requirement

• Good customer service and communication skills
• Comfortable speaking with hotel guests
• Basic computer and administrative ability
• Able to handle several duties during the same shift
• Able to work independently and solve routine guest problems
• Willing to assist outside the front desk when hotel operations require it
• Able to stand, walk around the property and perform light operational duties
• Experience in hotel, hostel, serviced apartment, F&B or customer service is preferred