Hotel Front Desk Executive

TYRWHITT HOSPITALITY PTE. LTD.; Singapore; On-site; SGD 30,000 - 36,000; Full time

Job summary

TYRWHITT HOSPITALITY PTE. LTD. is seeking a friendly Hotel Front Desk Executive to join our team on-site.

No prior experience is required as comprehensive training will be provided to the right candidate. You will welcome guests, manage check-in/check-out, handle inquiries, and process payments to ensure a pleasant stay. The role emphasizes strong communication, a guest-first attitude, and the ability to coordinate with housekeeping and other departments to keep the front desk inviting and

Qualifications

• No experience required; comprehensive training provided.
• Positive, guest-first attitude.
• Ability to work rotating shifts including weekends/holidays.
• Good communication and basic computer skills.

Responsibilities

• Guest Registration & Check-In/Check-Out: greet guests, complete registration, issue keys, assign rooms.
• Guest Enquiries & Service: respond to inquiries in person/phone/email and provide local information.
• Payment & Financial Transactions: handle guest payments, issue receipts, reconcile transactions.
• General Duties: coordinate with housekeeping, maintain a welcoming front desk, follow safety protocols.

Skills

Guest-oriented mindset

Strong communication

Basic computer literacy

Job description

We are looking for a friendly, customer-oriented Hotel Front Desk Executive to join our team. No prior experience or special qualifications are required—comprehensive training will be provided for the right candidate! As the main point of contact for our hotel, you will welcome guests, manage smooth check-in and check-out processes, handle enquiries, and process payments. Your goal will be to provide exceptional service and ensure our guests enjoy a pleasant stay.

Key Responsibilities

Guest Registration & Check-In/Check-Out:

• Warmly welcome guests upon arrival and guide them through the complete registration process.
• Facilitate efficient and friendly check-in and check-out services.
• Verify guest details, issue room keys, and assign rooms as needed.

Guest Enquiries & Service:

• Serve as the primary point of contact for guests, responding politely and professionally to all enquiries (in person, via phone, or email).
• Provide helpful information regarding hotel amenities, local attractions, and services.
• Listen to guest concerns and assist in resolving issues to ensure complete satisfaction.

Payment & Financial Transactions:

• Accurately handle payments from guests using cash, credit cards, and other payment methods during check-in, check-out, or reservations.
• Manage guest billing, issue receipts, and reconcile transactions at the end of your shift.

General Duties

• Coordinate with housekeeping and other departments to ensure rooms are ready for incoming guests.
• Maintain a clean, organized, and welcoming front desk area.
• Follow all hotel safety and security protocols.

Requirements & Qualifications

• Shift Work Required: Must be flexible and willing to work in rotating shifts, including early mornings, late nights, weekends, and public holidays.
• No Experience Needed: Full training is provided, making this a great opportunity for beginners or career changers.
• A positive, approachable, and guest-first attitude.
• Strong communication skills and basic computer literacy.