FRONT OFFICE EXECUTIVE

A HOTEL MACKENZIE PTE. LTD.; Singapore; On-site; SGD 32,000 - 48,000; Full time

Job summary

A Hotel Mackenzie Pte. Ltd. in Singapore seeks a friendly Front Desk Team Member to warmly welcome guests, assist with check-ins/check-outs, and respond to calls and emails.

You will manage reservations, room changes, and guest requests, coordinating with Housekeeping to maintain smooth hotel operations. Maintain accurate PMS records, process payments, and ensure shift handovers meet service standards. A positive attitude and English fluency are essential, along with willingness to work weekends

Qualifications

• Experience in front desk, hospitality setting preferred.
• Excellent customer service and communication skills.
• Strong English proficiency and professional presentation.
• Ability to stay calm under busy periods.
• Willingness to learn and adapt to hotel SOPs.

Responsibilities

• Welcome guests with a warm smile and assist with check-ins/check-outs.
• Answer calls, messages, emails and guest requests promptly.
• Manage reservations, changes, cancellations and guest requests.
• Keep PMS records accurate and up-to-date; handle payments and deposits.
• Coordinate with housekeeping and other departments for smooth operations.
• Conduct proper shift handovers and follow hotel SOPs.

Skills

Front Office / Hospitality

Customer service

English proficiency

Calm under pressure

Team player

Punctual & presentable

Basic computer skills

Tools

Hotel PMS

Job description

YOUR ROLE

• Welcome our guestswith a warm smile and make them feel at home.
• Handle check-ins & check-outssmoothly and professionally.
• Answer calls, messages, emails and the occasional“Can I have a late check-out?” request.
• Manage reservations, room changes, cancellations and guest requests.
• Listen to guest feedback and complaints —turn “I’m unhappy” into “Thank you for helping!”
• Work closely with Housekeeping and other departments to keep hotel operations running smoothly.
• Keep our PMS and guest records accurate and up to date.
• Handle payments, deposits and other front desk transactions carefully.
• Conduct proper shift handovers so the next team knowswhat happened before they arrived!
• Handle unexpected situations calmly —becausehotel life rarely goes exactly according to plan!
• Keep the front desk area clean, organised and welcoming.
• Follow hotel SOPs, safety procedures and company policies.
• Take on other duties assigned by the management —because teamwork makes the hotel work!

WHAT WE'RE LOOKING FOR

• Previous experience inFront Office / Hotel / Hospitalityis preferred.
• Friendly, confident and comfortable talking to people from different backgrounds.
• Good command ofEnglish.
• Positive attitude and a genuine interest in customer service.
• Able to stay calm when things get busy —especially during peak check-in time!
• Basic computer skills; experience with hotel PMS is an advantage.
• A good team player who is willing to help others.
• Responsible, punctual and well-presented.
• Comfortable workingshifts, weekends and public holidays.
• Most importantly:a good attitude, a big smile and a willingness to learn!