Duty Manager

Pullman Hotels & Resorts; Singapore; Vor Ort; SGD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Central location near City Hall MRT

5 days work week

Duty meals

Uniform provided

Comprehensive medical benefits

Birthday Leave

Family Care Leave

AWS

F&B and worldwide hotel discounts

Zusammenfassung

Pullman Singapore Hill Street is seeking a hospitality professional to support daily front office operations and guest services, ensuring service standards are met and issues are resolved tactfully.

The role requires at least two years in a similar capacity and knowledge of Hotel PMS, with a focus on delivering memorable guest experiences. The position offers comprehensive medical benefits, birthday and family leave, AWS, and worldwide staff discounts.

Qualifikationen

• Two years of experience in a similar capacity.
• Sound knowledge in Hotel PMS.
• Excellent customer service skills and ability to create delightful moments for guests.
• Able to thrive in a dynamic, fast-paced environment.
• Strong analytical and problem-solving skills.

Aufgaben

• Conduct daily briefings and ensure staff receive pertinent information.
• Manage and supervise staff to maintain high-quality service and standards.
• Communicate with Front Office Manager on guest services and hotel operations.
• Document all guest-related issues using the logbook.
• Provide management presence by assisting with guest needs and handling complaints tactfully.

Kenntnisse

Customer service

Analytical thinking

Problem solving

Thrives in fast-paced environment

Tools

Hotel PMS

Jobbeschreibung

Company Description

At Pullman Singapore Hill Street – our world is your playground; where playfulness meets peak performance, creativity meets innovation, business meets success.

Company Description

At Pullman Singapore Hill Street – our world is your playground; where playfulness meets peak performance, creativity meets innovation, business meets success.

The 350-room hotel will feature a rooftop bar and executive lounge with sweeping views over Fort Canning, the Singapore River, and St Andrew’s Cathedral, along with a vibrant lobby, health and fitness centre and pool.

At Pullman Singapore Hill Street, we don't do ordinary. We challenge the status quo, redefine hospitality with seamless, fun, cool and smart interactions. #BELIMITLESS

Pullman is the high-end international brand of the Accor group, mainly targeted at cosmopolitan travelers who have wide connections and enjoy combining work and pleasure.

Accor is a world leading augmented hospitality group, with over 40 brands and more than 5,300 hotels all over the world. Come join us to make the world more welcoming, caring and inspiring.

Job Description

• Conduct daily briefings and ensure that all pertinent information is well received by team members
• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
• Communicate with Front Office Manager on all matters regarding guest services & hotel operations.
• Ensure documentation of all guest related issues using the logbook
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
• Require to make objective decisions and handle any complaints and emergencies in a level-headed manner

Qualifications

• At least two (2) years of experience in a similiar capacity
• Sound knowledge in Hotel PMS
• Excellent customer service skills and enjoy creating delightful moments for guests
• Able to thrive in a dynamic and fast paced environment
• Strong analytical and problem-solving skills

Additional Information

What's in it for you?

• Centralised location, walking distance from City Hall MRT
• 5 days work week
• Duty meals and uniform provided
• Comprehensive medical benefits
• Birthday Leave
• Family Care Leave
• AWS
• F&B and worldwide hotel discounts