Guest Experience Duty Manager – Elevate Service & Ops

SmartRecruiters, Inc.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Benefits offered by this job

Duty meals and uniform provided

F&B and worldwide hotel discounts

Job summary

Pullman Singapore Hill Street invites you to join a luxury hotel team delivering outstanding guest experiences in a dynamic, fast-paced environment.

The role focuses on leading daily briefings, supervising staff to meet departmental standards, and coordinating with Front Office for guest services and operations. You will document guest issues, assist with overbooking scenarios, and respond calmly to emergencies.

Qualifications

• At least two (2) years of experience in a similiar capacity.
• Sound knowledge in Hotel PMS
• Excellent customer service skills and enjoy creating delightful moments for guests
• Able to thrive in a dynamic and fast paced environment
• Strong analytical and problem-solving skills

Responsibilities

• Conduct daily briefings and ensure that all pertinent information is well received by team members
• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
• Communicate with Front Office Manager on all matters regarding guest services & hotel operations.
• Ensure documentation of all guest related issues using the logbook
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
• Require to make objective decisions and handle any complaints and emergencies in a level-headed manner

Skills

Customer service

Communication

Problem solving

Teamwork

Tools

Hotel PMS

Job description

Pullman Singapore Hill Street invites you to join a luxury hotel team delivering outstanding guest experiences in a dynamic, fast-paced environment.

The role focuses on leading daily briefings, supervising staff to meet departmental standards, and coordinating with Front Office for guest services and operations. You will document guest issues, assist with overbooking scenarios, and respond calmly to emergencies.