Hotel Duty Manager – Guest Experience Leader

Toledo International; Singapore; On-site; SGD 50,000 - 73,000; Full time

Job summary

Holiday Inn Express Singapore invites a Duty Manager to oversee guest service operations, uphold cleanliness standards and maximize manpower productivity. You will mentor and coach Guest Service Agents to ensure consistent delivery of the Express guest experience.

You will focus on guest satisfaction, respond to complaints, manage SOPs, and coordinate with vendors and IT systems for PMS maintenance. A Diploma or equivalent and 3–4 years in hospitality are required, with strong English

Qualifications

• Minimum Diploma or equivalent with 3–4 years' service industry experience.
• Supervisory experience is essential.
• Proficient in written and spoken English.

Responsibilities

• Support departmental budgeting and monitor expenses to improve productivity.
• Mentor and coach Guest Service Agents to enhance guest experience.
• Ensure brand standards and SOPs are followed across operations.
• Coordinate with vendors, IT and PMS maintenance for smooth service.
• Address guest complaints promptly and ensure service recovery.
• Lead the team to deliver a unified, high-quality guest experience.

Skills

Leadership

Mentoring

Coaching

Team supervision

Communication

Education

Diploma or equivalent

Job description

Holiday Inn Express Singapore invites a Duty Manager to oversee guest service operations, uphold cleanliness standards and maximize manpower productivity. You will mentor and coach Guest Service Agents to ensure consistent delivery of the Express guest experience.

You will focus on guest satisfaction, respond to complaints, manage SOPs, and coordinate with vendors and IT systems for PMS maintenance. A Diploma or equivalent and 3–4 years in hospitality are required, with strong English