Front Office & Operations Leader — VIP Service & Training

Far East Hospitality; Singapore; On-site; SGD 48,000 - 68,000; Full time

Job summary

Far East Hospitality is seeking a proactive Duty Manager for our Front Office operations at Oasia Hotel Downtown and Oasia Hotel Novena in Singapore. You will oversee day-to-day hotel activities, supervise front office teams, ensure guest satisfaction and uphold service standards.

Key requirements include a Diploma in Hospitality or related field, 2–3 years of front office or supervisory experience, and proficiency in Opera PMS. Hospitality certifications and strong leadership are advantageous.

Qualifications

• Diploma in Hospitality, Tourism or related field.
• 2–3 years front office or supervisory hotel experience.
• Proficient in Opera PMS or other hotel management systems.
• Hospitality certifications (e.g., CERT, service excellence, leadership) are an advantage.
• Strong leadership, communication and problem-solving skills.
• Service-oriented with ability to handle guest feedback and operational issues.

Responsibilities

• Direct, monitor and supervise day-to-day Front Office operations and other departments.
• Supervise Front Office sections: reception, cashier, telephone, reservations, and baggage handling.
• Provide prompt, courteous service and handle guest complaints diplomatically.
• Inspect VIP rooms pre-arrival and coordinate VIP arrangements with relevant departments.
• Check logbooks, issue keys, and manage enquiries, reservations and complaints.
• Handle security matters and guest incidents as required.
• Authorize rate changes, paid outs and cheques following policy.
• Train reception staff and conduct on-the-job training.
• Maximize room utilization and collaborate with Sales on group bookings.

Skills

Leadership

Communication

Problem-solving

Guest service orientation

Shift management

Education

Diploma in Hospitality/Tourism or related field

Tools

Opera PMS

Job description

Far East Hospitality is seeking a proactive Duty Manager for our Front Office operations at Oasia Hotel Downtown and Oasia Hotel Novena in Singapore. You will oversee day-to-day hotel activities, supervise front office teams, ensure guest satisfaction and uphold service standards.

Key requirements include a Diploma in Hospitality or related field, 2–3 years of front office or supervisory experience, and proficiency in Opera PMS. Hospitality certifications and strong leadership are advantageous.