Senior/ Duty Manager (Oasia Cluster)

Far East Hospitality; Singapore; On-site; SGD 48,000 - 68,000; Full time

Job summary

Far East Hospitality is seeking a proactive Duty Manager for our Front Office operations at Oasia Hotel Downtown and Oasia Hotel Novena in Singapore. You will oversee day-to-day hotel activities, supervise front office teams, ensure guest satisfaction and uphold service standards.

Key requirements include a Diploma in Hospitality or related field, 2–3 years of front office or supervisory experience, and proficiency in Opera PMS. Hospitality certifications and strong leadership are advantageous.

Qualifications

• Diploma in Hospitality, Tourism or related field.
• 2–3 years front office or supervisory hotel experience.
• Proficient in Opera PMS or other hotel management systems.
• Hospitality certifications (e.g., CERT, service excellence, leadership) are an advantage.
• Strong leadership, communication and problem-solving skills.
• Service-oriented with ability to handle guest feedback and operational issues.

Responsibilities

• Direct, monitor and supervise day-to-day Front Office operations and other departments.
• Supervise Front Office sections: reception, cashier, telephone, reservations, and baggage handling.
• Provide prompt, courteous service and handle guest complaints diplomatically.
• Inspect VIP rooms pre-arrival and coordinate VIP arrangements with relevant departments.
• Check logbooks, issue keys, and manage enquiries, reservations and complaints.
• Handle security matters and guest incidents as required.
• Authorize rate changes, paid outs and cheques following policy.
• Train reception staff and conduct on-the-job training.
• Maximize room utilization and collaborate with Sales on group bookings.

Skills

Leadership

Communication

Problem-solving

Guest service orientation

Shift management

Education

Diploma in Hospitality/Tourism or related field

Tools

Opera PMS

Job description

Company description

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline. Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

Job description

Responsibilities

This role is responsible for directing, monitoring, and supervising the day-to-day activities of all sections within the Front Office and other operational departments. The Duty Manager ensures smooth operations and customer service satisfaction in line with the established standards and policies of the Hotel.

• Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.
• Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members' conduct and job performance and to project a positive corporate image to guests.
• Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.
• Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs' arrival.
• Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.
• Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues
• Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.
• Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.
• Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments.
• Take on the responsibility of evacuating staff members and guests during a fire. Attend CERT training as required by law and regulations.

Locations available

• Oasia Hotel Downtown
• Oasia Hotel Novena

Requirements

• Minimum Diploma in Hospitality, Tourism, or related field.
• At least 2-3 years of Front Office or supervisory experience in the hotel industry.
• Proficient in Opera PMS or other hotel management systems.
• Hospitality certifications (e.g., CERT, service excellence, leadership, or operations) are an advantage.
• Strong leadership, communication, and problem-solving skills.
• Service-oriented with the ability to handle guest feedback and operational issues effectively.
• Well-groomed and professional in appearance and demeanor.
• Willing to work rotating shifts, weekends, and public holidays.