Hostel Manager

TALENTS@WORK PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Complimentary stays

Leadership exposure

Job summary

TALENTS@WORK PTE. LTD. is seeking a hands-on hospitality leader to manage hostel operations in Singapore. You will oversee Front Office, Housekeeping, and overall property operations while ensuring SOPs and service standards are met and costs kept under control.

You will recruit and coach staff, manage reservations and guest requests, and monitor performance metrics to drive profitability and guest satisfaction across a 5-day work week with weekend coverage as required.

Qualifications

• Diploma or degree in Hospitality Management, Tourism, Business Management or related discipline.
• Supervisory/managerial experience in hostel or hotel operations.
• Experience in hostel, hotel, serviced apartment, or accommodation operations is an advantage.
• Strong leadership and people management skills.
• Proficient in Front Office, Housekeeping, Reservations and Guest Services.
• Commercial awareness including occupancy, rates, budgets and profitability.
• Familiar with property management or booking systems.
• Excellent written and spoken English.
• Willing to work weekends and public holidays when required.

Responsibilities

• Oversee day-to-day Front Office, Housekeeping, and general property operations.
• Ensure SOPs and service standards are consistently followed.
• Conduct regular property inspections.
• Coordinate maintenance and resolve issues promptly.
• Manage purchasing, supplies, and inventory with cost control.
• Oversee reservations, group bookings, and guest requests.
• Identify process gaps and improve operational efficiency.
• Maintain strong guest service standards.
• Handle guest feedback, complaints, and service recovery.
• Monitor guest reviews and address recurring issues.
• Maintain a welcoming, safe hostel environment.
• Recruit, train, roster, and supervise hostel staff.
• Manage attendance, scheduling, and manpower deployment.
• Set expectations and maintain team accountability.
• Conduct coaching, training, and performance reviews.
• Address performance and attendance matters appropriately.
• Build a culture of ownership, teamwork and reliability.
• Monitor occupancy, rates, booking trends, and profitability.
• Support direct bookings and revenue opportunities.
• Balance guest experience with sound commercial decisions.
• Ensure licensing, fire safety, and regulatory compliance.
• Maintain records and incident reports.
• Escalate significant issues to Management.

Skills

Leadership

English proficiency

Operational excellence

People management

Guest service

Education

Diploma/Degree in Hospitality Management, Tourism, Business Management

Tools

Property management system

Job description

If you are a hands-on hospitality professional who enjoys leading operations, developing teams, and improving guest experience, this is an opportunity to take on a key management role overseeing hostel operations in Singapore.

This role is suitable for someone who is operationally strong, people-oriented, and commercially aware. You will play an important part in ensuring smooth day-to-day operations, maintaining service standards, and supporting overall business performance.

Working Schedule

• 5-day work week, with 2 days off
• 9:00 AM to 6:00 PM
• Off days assigned by Management
• As hospitality is a 7-day operation, candidates should be prepared to work outside normal office hours, including weekends and Public Holidays, when operationally required
• Location: Near Chinatown MRT/Lavender MRT

Key Responsibilities

Hostel Operations

• Oversee day-to-day Front Office, Housekeeping, and general property operations
• Ensure SOPs and service standards are consistently followed
• Conduct regular property inspections
• Coordinate maintenance matters and follow through on issue resolution
• Manage purchasing, supplies, and inventory with attention to cost control
• Oversee reservations, group bookings, and guest requests
• Identify process gaps and improve operational efficiency and productivity

Guest Experience

• Maintain strong guest service standards
• Handle guest feedback, complaints, and service recovery
• Monitor guest reviews and address recurring issues
• Maintain a welcoming, safe, and positive hostel environment
• Support continuous improvement in guest satisfaction

People Management

• Recruit, train, roster, and supervise hostel staff
• Manage attendance, leave, scheduling, and manpower deployment
• Set clear expectations and maintain team accountability
• Conduct coaching, training, and performance reviews
• Address performance, disciplinary, and attendance matters appropriately
• Build a culture of ownership, teamwork, and reliability

Commercial / Financial Management

• Monitor occupancy, rates, booking trends, and property performance
• Support direct bookings, group bookings, and other revenue opportunities
• Monitor operating expenses and identify opportunities to improve profitability
• Manage budgets and forecasts for the property
• Control unnecessary spending and wastage
• Balance guest experience with sound commercial decisions

Compliance / Safety

• Ensure compliance with licensing, fire safety, workplace safety, and regulatory requirements
• Maintain operational records and incident reports
• Ensure emergency, security, and safety procedures are followed
• Escalate significant operational or compliance issues to Management when required

Requirements

• Diploma or Degree in Hospitality Management, Tourism, Business Management, or a related discipline
• Hospitality operations experience in a supervisory or managerial capacity
• Experience in hostel, hotel, serviced apartment, or accommodation operations is an advantage
• Strong leadership and people management skills
• Good working knowledge of Front Office, Housekeeping, Reservations, and Guest Services
• Commercial awareness, including understanding of occupancy, rates, operating costs, budgets, and profitability
• Comfortable using property management, reservation, or booking systems
• Strong spoken and written English
• Organised, resourceful, and able to work independently
• Comfortable working weekends and Public Holidays when operationally required

Benefits

• Medical and insurance coverage
• Complimentary stays at the Group's hostels and hotels within the region
• Opportunity to take on a leadership role with broad operational exposure across hospitality functions