Front Office & Guest Experience (Backpacker Hostel)

Clover 769 Pte. Ltd.; Singapore; On-site; SGD 20,000 - 31,000; Full time

Benefits offered by this job

Staff discount on accommodation and F

Job summary

BEAT. Hostel in Singapore is seeking friendly front desk associates to create a warm welcome at check-in and a memorable goodbye at check-out. You will act as a travel guide, host, and local friend while assisting guests with reservations, inquiries, and local recommendations.

Join a vibrant, diverse team across our Singapore and Bangkok properties; shift work including weekends and public holidays is required, with staff discounts across properties.

Qualifications

• Work experience at a Hostel/Hotel or similar e.g. Customer Service roles.
• Understanding of PMS System (e.g. Cloudbeds) and OTAs is a plus.
• Excellent communication skills with a friendly, approachable personality.
• Highly-organised, good attitude, and proactive.
• Passion for hospitality and fostering meaningful guest experiences.
• Entry level may also apply.
• Required to work shift work including weekends and PH.

Responsibilities

• Welcome guests warmly upon arrival and make them feel at home throughout their stay.
• Perform all check-in & check-out tasks using PMS Software. Basic admin tasks (e.g. update guest details, ensure correct documentation, etc.)
• Handle reservations, inquiries, and guest requests - online, in person, and via phone.
• Resolve guest issues in a timely and professional manner.
• Liaise with Housekeeping & Maintenance team to ensure all rooms and spaces are clean, tidy and fully-furnished to accommodate guests’ needs.
• Organise and promote social events, tours, and activities to elevate Guest Experience.
• Provide guests with key information, recommendations and local knowledge.
• Help create a lively, inclusive, and social vibe at the hostel.
• Assist in the administrative and marketing aspects of the hostel, when needed.

Skills

Customer service

Communication

Hospitality

Team player

Tools

PMS Cloudbeds

Job description

Job brief

We are looking for passionate, outgoing, and detailed-oriented individuals to be part of our growing team.

Your role is to create the warmest welcome at check-in and the hardest goodbye at check-out. To our guests, you will be more than just a face at reception, but also a travel guide, a party host, and a local friend.

If you are someone with a bright personality, a team player and enjoys meeting people of different cultures, join us, as we expand our brand and team both locally and abroad!

About BEAT. Hostel:

• We run four backpacker hostels in Singapore, and a fifth hostel in downtown Bangkok!

• A diverse team who share a common love of backpacking, travel, and meeting people from all sorts of background, culture, and language.

• We have been doing this for almost 10 years now and loving everyday of it!

Responsibilities

• Welcome guests warmly upon arrival and make them feel at home throughout their stay.

• Perform all check-in & check-out tasks using PMS Software. Basic admin tasks (e.g. update guest details, ensure correct documentation, etc.)

• Handle reservations, inquiries, and guest requests - online, in person, and via phone.

• Resolve guest issues in a timely and professional manner.

• Liaise with Housekeeping & Maintenance team to ensure all rooms and spaces are clean, tidy and fully-furnished to accommodate guests’ needs.

• Organise and promote social events, tours, and activities to elevate Guest Experience.

• Provide guests with key information, recommendations and local knowledge.

• Help create a lively, inclusive, and social vibe at the hostel.

• Assist in the administrative and marketing aspects of the hostel, when needed.

Requirements

• Work experience at a Hostel/Hotel or similar e.g. Customer Service roles

• Understanding of PMS System (e.g. Cloudbeds) and OTAs is a plus

• Excellent communication skills with a friendly, approachable personality

• Highly-organised, good attitude, and proactive

• Passion for hospitality and fostering meaningful guest experiences

• Entry level may also apply

• Required to work shift work including weekends and PH

Why Join Us?

• Vibrant work environment and a young diverse team

• Opportunities for growth within our expanding hostel brand

• Staff discount on accommodation and F&B across our properties