Hostel Operations Lead — Guest Experience & Team Growth

TALENTS@WORK PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Complimentary stays

Leadership exposure

Job summary

TALENTS@WORK PTE. LTD. is seeking a hands-on hospitality leader to manage hostel operations in Singapore. You will oversee Front Office, Housekeeping, and overall property operations while ensuring SOPs and service standards are met and costs kept under control.

You will recruit and coach staff, manage reservations and guest requests, and monitor performance metrics to drive profitability and guest satisfaction across a 5-day work week with weekend coverage as required.

Qualifications

• Diploma or degree in Hospitality Management, Tourism, Business Management or related discipline.
• Supervisory/managerial experience in hostel or hotel operations.
• Experience in hostel, hotel, serviced apartment, or accommodation operations is an advantage.
• Strong leadership and people management skills.
• Proficient in Front Office, Housekeeping, Reservations and Guest Services.
• Commercial awareness including occupancy, rates, budgets and profitability.
• Familiar with property management or booking systems.
• Excellent written and spoken English.
• Willing to work weekends and public holidays when required.

Responsibilities

• Oversee day-to-day Front Office, Housekeeping, and general property operations.
• Ensure SOPs and service standards are consistently followed.
• Conduct regular property inspections.
• Coordinate maintenance and resolve issues promptly.
• Manage purchasing, supplies, and inventory with cost control.
• Oversee reservations, group bookings, and guest requests.
• Identify process gaps and improve operational efficiency.
• Maintain strong guest service standards.
• Handle guest feedback, complaints, and service recovery.
• Monitor guest reviews and address recurring issues.
• Maintain a welcoming, safe hostel environment.
• Recruit, train, roster, and supervise hostel staff.
• Manage attendance, scheduling, and manpower deployment.
• Set expectations and maintain team accountability.
• Conduct coaching, training, and performance reviews.
• Address performance and attendance matters appropriately.
• Build a culture of ownership, teamwork and reliability.
• Monitor occupancy, rates, booking trends, and profitability.
• Support direct bookings and revenue opportunities.
• Balance guest experience with sound commercial decisions.
• Ensure licensing, fire safety, and regulatory compliance.
• Maintain records and incident reports.
• Escalate significant issues to Management.

Skills

Leadership

English proficiency

Operational excellence

People management

Guest service

Education

Diploma/Degree in Hospitality Management, Tourism, Business Management

Tools

Property management system

Job description

TALENTS@WORK PTE. LTD. is seeking a hands-on hospitality leader to manage hostel operations in Singapore. You will oversee Front Office, Housekeeping, and overall property operations while ensuring SOPs and service standards are met and costs kept under control.

You will recruit and coach staff, manage reservations and guest requests, and monitor performance metrics to drive profitability and guest satisfaction across a 5-day work week with weekend coverage as required.