Hospitality Tech & Projects Leader (CRM/PMS)

Ascott International Management Pte Ltd.; Singapore; On-site; SGD 100,000 - 180,000; Full time

Job summary

Ascott International Management Pte Ltd. is seeking an IT Project Manager to bridge business and IT vendors, focusing on hospitality core systems such as central reservation and property management systems.

You will analyze business needs, define scope, and act as SME across platforms. The role includes leading a team of project managers to ensure timely project delivery, managing scope and timelines, and documenting changes and solutions.

Responsibilities

• Act as liaison between business stakeholders and IT system vendors by translating business requirements into application requirements
• Engage with business stakeholders to identify and analyse business needs, conduct requirements gathering, and define scope and objectives
• Subject Matter Expert for Hospitality related core systems including Central Reservation Systems, Property Management Systems and more
• Manage a team of project managers to deliver hospitality projects and programme including project scope, timeline, and deliverables
• Provide recommendations for solutions or improvements to business processes through new technology, or review alternative uses of existing tools and processes
• Evaluate products and services from different vendors, and conduct Proof of Concept (PoC) where necessary
• Provide necessary change and support documentation

Job description

Ascott International Management Pte Ltd. is seeking an IT Project Manager to bridge business and IT vendors, focusing on hospitality core systems such as central reservation and property management systems.

You will analyze business needs, define scope, and act as SME across platforms. The role includes leading a team of project managers to ensure timely project delivery, managing scope and timelines, and documenting changes and solutions.