Manager, Digital & Technology (Lodging Systems)

CapitaLand Investment Limited; Singapore; On-site; SGD 80,000 - 120,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Training and development opportunities

Subsidised rates at Ascott serviced r​

Staff volunteerism & wellness programs

Job summary

CapitaLand Investment Limited in Singapore seeks a Manager, Digital & Technology focused on Lodging Systems. You will own the operation of PMS, CRS, distribution platforms and channel managers, ensuring timely incident resolution and smooth system performance.

Collaborating with properties, regional teams, and vendors, you will monitor SLAs, manage configurations, and drive upgrades. A background in hospitality tech and data/XML concepts is required, with strong stakeholder communication.

Qualifications

• 4+ years in hospitality technology or hotel systems operations.
• Hands-on experience supporting PMS/CRS/channel management.
• Knowledge of APIs, JSON and XML data concepts.
• Ability to coordinate with vendors and stakeholders.

Responsibilities

• Own lodging systems operations (PMS/CRS/channel managers) and manage incidents and requests.
• Guide properties and regional teams on support processes and configurations.
• Coordinate system upgrades, releases, and vendor communications.
• Monitor SLAs, performance, and recurring issues; drive improvements.
• Support onboarding of new properties and technology transitions.
• Maintain SOPs, user guides, and system documentation.
• Analyze trends and drive continuous improvement in operations.

Skills

Incident management

Vendor management

Stakeholder management

Analytical thinking

Problem solving

Communication

Independent work

Education

Degree or Diploma in Information Systems

Hospitality Technology

Computer Science

Tools

PMS

CRS

Channel management

APIs/XML/JSON

Job description

## Manager, Digital & Technology (Lodging Systems)Apply: Singapore, East Singapore: Posted Today: End Date: October 30, 2026 (9 days left to apply): JR005102**About Us**Headquartered and listed in Singapore in 2021, CapitaLand Investment Limited (CLI) is a leading global real asset manager with a strong Asia foothold. As at 5 November 2025, CLI had S$120 billion of funds under management. CLI holds stakes in eight listed real estate investment trusts and a suite of private real asset vehicles that invest in demographics, disruption and digitalisation-theme strategies. Its diversified real asset classes include retail, office, lodging, industrial, logistics, business parks, wellness, self-storage, data centres and private credit.**Job Description****KEY RESPONSIBILITIES****Operational Management & Support*** Serve as the primary operational owner for assigned lodging systems, including PMS, CRS, distribution platforms, channel managers, and related applications.* Manage incidents, service requests, escalations, and operational issues, ensuring timely resolution and adherence to service levels.* Guide properties and regional teams on support processes, system standards, configuration requests, and best practices.* Coordinate with vendors and internal stakeholders to resolve configuration, integration, data, and operational challenges.**Vendor & Service Management*** Monitor support queues, ticket aging, SLA performance, and recurring issues.* Drive vendor accountability through performance reviews, escalation management, and follow-up on corrective actions.* Coordinate system maintenance activities, upgrades, releases, and stakeholder communications.**Change & Continuous Improvement*** Evaluate operational enhancement requests, clarify business requirements, and coordinate review with relevant stakeholders.* Participate in testing activities for fixes, releases, upgrades, and system enhancements.* Analyse support trends, recurring incidents, and workflow bottlenecks to identify improvement opportunities.* Support operational onboarding of new properties and technology transitions.**Governance & Documentation*** Maintain system standards, SOPs, user guides, knowledge articles, and operational documentation.* Monitor critical integrations between lodging systems and connected platforms.* Provide regular updates on system performance, service risks, vendor activities, and improvement initiatives. **REQUIREMENTS*** Degree or Diploma in Information Systems, Hospitality Technology, Computer Science, or a related discipline.* Minimum 4 years of experience in hospitality technology, application support, hotel systems operations, or a similar technology environment.* Hands-on experience supporting hospitality platforms such as PMS, CRS, channel management, distribution, or related lodging systems.* Strong knowledge of incident management, operational support, system configurations, and vendor management.* Experience monitoring service levels, support performance, and operational metrics.* Good understanding of system integrations and structured data concepts such as APIs, JSON, and XML.* Experience supporting testing activities, system releases, and enhancements.* Strong analytical, problem-solving, and stakeholder management skills.* Ability to work independently, manage competing priorities, and effectively communicate with business users, technology teams, and external vendors.**Benefits*** Comprehensive medical coverage* Training and development opportunities* Subsidised rates at Ascott serviced residences* Strong advocate of staff volunteerism* Wellness programmes**Closing Statement:**At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.Only shortlisted candidates will be notified.