Hospitality Guest Experience Associate

Gic Thomson Pte. Ltd.; Singapore; On-site; SGD 29,000 - 38,000; Full time

Benefits offered by this job

Staff dining discounts

Professional development

Flexible scheduling

Inclusive workplace

Job summary

Gic Thomson Pte. Ltd. is seeking a dedicated Customer Service Representative to join our hospitality team in the Upper Thomson Central Region. This is a full‑time position where you will be the face of our business, delivering exceptional service to our guests across all hospitality touchpoints.

You will greet guests, take orders, process payments and collaborate with the kitchen to ensure memorable experiences and operational efficiency in a friendly, inclusive environment.

Qualifications

• Experience in customer service, waiting staff or hospitality is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet guests warmly and manage seating as needed.
• Take orders and serve food and beverages accurately.
• Handle guest inquiries and resolve concerns promptly.
• Process payments securely and accurately.
• Coordinate with kitchen and staff to ensure smooth service.

Skills

Customer service experience

Excellent communication

Attention to detail

Punctual and reliable

Job description

Gic Thomson Pte. Ltd. is seeking a dedicated Customer Service Representative to join our hospitality team in the Upper Thomson Central Region. This is a full‑time position where you will be the face of our business, delivering exceptional service to our guests across all hospitality touchpoints.

You will greet guests, take orders, process payments and collaborate with the kitchen to ensure memorable experiences and operational efficiency in a friendly, inclusive environment.