Duty Manager - Hospitality

Search Personnel Pte Ltd; Singapore; On-site; SGD 39,000 - 48,000; Full time

Benefits offered by this job

14 Days Annual Leave

Job summary

Search Personnel Pte Ltd. is seeking a Duty Manager - Hospitality to oversee daily front office operations from a walkable location near Bras Basah MRT. The role requires handling guest concerns and ensuring service excellence across the front office team.

You will coordinate with other departments on guest requests, monitor inventory, and supervise staff to maintain high standards. Rotating shifts and weekend/public holiday coverage are required. Previous Duty Manager experience preferred.

Qualifications

• Diploma or equivalent in Hospitality Management.
• Minimum 2 years as Duty Manager.
• Willing to rotate shifts including weekends/public holidays.
• Strong communication and leadership skills.
• Service-oriented with guest focus.

Responsibilities

• Support the Front Office Manager in overseeing daily front office operations.
• Handle escalated guest concerns and provide effective service recovery.
• Ensure high service standards and guest satisfaction across the front office team.
• Coordinate with internal departments on guests’ special requests and requirements.
• Monitor room inventory and resolve discrepancies where required.
• Supervise, coach and guide team members to improve service and work performance.
• Manage emergency situations and report unusual incidents to Management.

Skills

Strong communication

Leadership

Interpersonal skills

Education

Diploma in Hospitality Management or equivalent

Job description

• Position: Duty Manager - Hospitality

• Location: Walkable from Bras Basah MRT

• Working Hours: Rotating Shifts – 7:00 AM to 3:00 PM / 3:00 PM to 11:00 PM / 11:00 PM to 7:00 AM

• Salary (commensurate with experience): S$3,500 – S$4,300 Basic Monthly + AWS + S$10.50 Midnight Shift Allowance

• Benefits: 14 Days Annual Leave

• Duration: Permanent / Full-Time

• Industry: Hospitality

Main Responsibilities:

• Support the Front Office Manager in overseeing daily front office operations.

• Handle escalated guest concerns and provide effective service recovery.

• Ensure high service standards and guest satisfaction across the front office team.

• Coordinate with internal departments on guests’ special requests and requirements.

• Monitor room inventory and resolve discrepancies where required.

• Supervise, coach and guide team members to improve service and work performance.

• Manage emergency situations and report unusual incidents to Management.

Requirements:

• Diploma in Hospitality Management or equivalent.

• Minimum 2 years of relevant working experience as a Duty Manager.

• Able to commit to rotating shifts, including weekends and public holidays.

• Strong communication, interpersonal and leadership skills.

• Service-oriented with a positive attitude and passion for delivering excellent guest experiences.

• Able to make sound decisions, solve problems effectively and work well under pressure.

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.