Hospital Patient Experience Associate

NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. is hiring a Patient Service Associate to deliver friendly customer service in a hospital environment. Responsibilities include ensuring smooth patient journeys, assisting in administrative functions, and providing chaperone assistance.

Candidates should have at least O Levels/Diploma and possess strong communication, multitasking, and interpersonal skills. A contract role with potential for extension, the position accommodates varying schedules in inpatient wards and urgent care settings.

Qualifications

• Candidate must possess at least 'O' Levels/Diploma.
• Proficient in computer skills and handling multiple systems.
• Team player with good communication and interpersonal skills.
• Able to multitask and work in a fast-paced environment.
• Comfortable with working in a hospital setting.

Responsibilities

• Ensure operational and procedural area readiness.
• Assist with smooth patient journey including registration and discharge.
• Provide chaperone assistance and prepare consultation documents.
• Attend to requests, emails, and phone enquiries.
• Assist clinic manager in administrative duties.

Skills

Communication skills

Interpersonal skills

Computer skills

Multitasking

Education

O Levels/Diploma

Job description

NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. is hiring a Patient Service Associate to deliver friendly customer service in a hospital environment. Responsibilities include ensuring smooth patient journeys, assisting in administrative functions, and providing chaperone assistance.

Candidates should have at least O Levels/Diploma and possess strong communication, multitasking, and interpersonal skills. A contract role with potential for extension, the position accommodates varying schedules in inpatient wards and urgent care settings.