Higher Education Programs Lead (Operations & Partnerships)

Singapore Institute of Management; Singapore; On-site; SGD 52,000 - 76,000; Full time

Job summary

Singapore Institute of Management in Singapore seeks a proactive administrator to support higher education programme delivery, partner coordination and lecturer management. You will oversee contracts, enrolment systems, student pass checks, class scheduling and online teaching platforms, ensuring smooth operations and compliance with partner requirements.

The role requires a Bachelor’s or Diploma with 3–5 years of experience, strong English, excellent communication, MS Office proficiency, data

Qualifications

• Bachelor’s Degree or Diploma with 3 - 5 years of working experience.
• Proficient in MS office applications
• Data analytical
• Excellent communication, inter-personal and presentation skills
• Team player with mature personality and positive attitude
• Resourceful, self-driven and independent
• Meticulous, able to multi-task, work under pressure and commitment to meeting deadlines
• Strong command of written and spoken English
• Able to work on some weeknights and weekends

Responsibilities

• Monitor and maintain an efficient and coordinated system to deliver programmes.
• Oversee contracts, payments, billing, enrolment system set-up, student pass validity and report checking.
• Ensure proper set-up for class selection, course evaluation and online teaching platforms.
• Maintain good relations with university partners/stakeholders and student leaders.
• Stay abreast of changes by university partners/stakeholders which may affect resource management.
• Coordinate and execute activities to facilitate visits.
• Tabulate information for deployment of lecturers and ensure teaching approval by SIM and SSG.
• Oversee student life cycle and maintain timely, friendly communication with stakeholders.
• Resolve customer complaints and feedback and support academic performance reviews for at-risk students.
• Carry out delivery operations in accordance with course requirements and internal quality standards.
• Coordinate data to enable digitization and automation of systems; participate in testing and UAT.

Skills

Data analysis

Communication

MS Office

Team player

Independent

Meeting deadlines

English proficiency

Evening/weekend availability

Education

Bachelor’s or Diploma (3–5 years experience)

Job description

Singapore Institute of Management in Singapore seeks a proactive administrator to support higher education programme delivery, partner coordination and lecturer management. You will oversee contracts, enrolment systems, student pass checks, class scheduling and online teaching platforms, ensuring smooth operations and compliance with partner requirements.

The role requires a Bachelor’s or Diploma with 3–5 years of experience, strong English, excellent communication, MS Office proficiency, data