Helpdesk & Ops Engineer: Process Improvement & Asset Mgmt

nSearch Global Pte Ltd.; Singapore; On-site; SGD 45,000 - 75,000; Full time

Job summary

nSearch Global Pte Ltd. in Singapore seeks a Helpdesk / Operations Support Engineer to review IT processes, manage subscriptions, and support service delivery across business units. The role focuses on improving IT operations and coordination with service, security, and technical owners.

Candidates should have a diploma or degree with 4–8 years in service models or vendor-managed ICT services, strong documentation, and excellent stakeholder facilitation.

Qualifications

• Diploma / Degree with 4-8 years’ experience in ICT service delivery or vendor-managed services.
• Understanding of ICT service delivery, operations, service management and vendor management.
• Familiarity with asset lifecycle, endpoint provisioning and access-control concepts.
• Ability to reconcile funding, billing, subscriptions and asset/service records.
• Strong coordination, analytical and problem-solving skills with disciplined follow-through.
• Excellent communication and stakeholder facilitation; strong documentation and process visualization.

Responsibilities

• Review current IT processes and structures to understand alignment with business needs.
• Manage and track subscriptions, billing, cost recovery, and related interfaces.
• Gather key assumptions to guide IT improvements.
• Maintain accurate device, subscription and user entitlement records and resolve issues.
• Maintain action/decision trackers, SOPs, RACI matrices, process flows and handover packs.
• Identify gaps and coordinate improvements with service, security and technical owners.

Skills

Service delivery

Service management

Vendor management

Asset lifecycle

Endpoint provisioning

Access controls

Billing & subscriptions

Coordination

Analytical thinking

Problem solving

Stakeholder facilitation

Documentation

Process visualization

Action tracking

Security communication

Job description

nSearch Global Pte Ltd. in Singapore seeks a Helpdesk / Operations Support Engineer to review IT processes, manage subscriptions, and support service delivery across business units. The role focuses on improving IT operations and coordination with service, security, and technical owners.

Candidates should have a diploma or degree with 4–8 years in service models or vendor-managed ICT services, strong documentation, and excellent stakeholder facilitation.