Helpdesk / Operations Support Engineer

nSearch Global Pte Ltd.; Singapore; On-site; SGD 45,000 - 75,000; Full time

Job summary

nSearch Global Pte Ltd. in Singapore seeks a Helpdesk / Operations Support Engineer to review IT processes, manage subscriptions, and support service delivery across business units. The role focuses on improving IT operations and coordination with service, security, and technical owners.

Candidates should have a diploma or degree with 4–8 years in service models or vendor-managed ICT services, strong documentation, and excellent stakeholder facilitation.

Qualifications

• Diploma / Degree with 4-8 years’ experience in ICT service delivery or vendor-managed services.
• Understanding of ICT service delivery, operations, service management and vendor management.
• Familiarity with asset lifecycle, endpoint provisioning and access-control concepts.
• Ability to reconcile funding, billing, subscriptions and asset/service records.
• Strong coordination, analytical and problem-solving skills with disciplined follow-through.
• Excellent communication and stakeholder facilitation; strong documentation and process visualization.

Responsibilities

• Review current IT processes and structures to understand alignment with business needs.
• Manage and track subscriptions, billing, cost recovery, and related interfaces.
• Gather key assumptions to guide IT improvements.
• Maintain accurate device, subscription and user entitlement records and resolve issues.
• Maintain action/decision trackers, SOPs, RACI matrices, process flows and handover packs.
• Identify gaps and coordinate improvements with service, security and technical owners.

Skills

Service delivery

Service management

Vendor management

Asset lifecycle

Endpoint provisioning

Access controls

Billing & subscriptions

Coordination

Analytical thinking

Problem solving

Stakeholder facilitation

Documentation

Process visualization

Action tracking

Security communication

Job description

Our client, one of Asia-Pacific’s leading organizations is looking for:

Helpdesk / Operations Support Engineer

Responsibilities:

• Review current IT processes, structures, and ways of working to understand how well they support business needs
• Manage and track subscriptions, billing, cost recovery, AOR / WBS funding, procurement / logistics interfaces, utilisation and payment reconciliation
• Gather and document key assumptions that will guide IT improvements
• Maintain accurate device, subscription and user entitlement records and coordinate resolution of operational issues
• Maintain action / decision trackers, SOPs, RACI matrices, process flows and the Operations Handbook / Handover Pack
• Identify gaps and improvement opportunities and coordinate implementation with the relevant service, security and technical owners

Requirements:

• Diploma / Degree with 4-8 years’ experience with service models, shared services or vendor-managed ICT services
• Understanding of ICT service delivery, operations, service management and vendor management
• Familiarity with asset / device lifecycle management, endpoint provisioning, software baseline controls and access-control concepts
• Ability to work with funding, billing, subscription, asset and service records and reconcile operational dependencies
• Strong coordination, analytical and problem-solving skills with disciplined follow-through.
• Excellent communication and stakeholder facilitation skills; Strong documentation, process visualisation and action-tracking capability
• Ability to communicate operational and security considerations clearly to both service and non-specialist stakeholders

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EA License Number: 10C3636

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