Helpdesk Engineer: IT Support & Google Workspace

CANADIAN INTERNATIONAL SCHOOL PTE LTD; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

CANADIAN INTERNATIONAL SCHOOL PTE LTD in Singapore is seeking a motivated Helpdesk Engineer with 1-3 years of experience to provide technical support to students and staff across Google Workspace, Apple iPads, MacBooks, and Windows devices.

You will troubleshoot issues, manage user accounts, maintain software and devices, and ensure SLAs are met while delivering friendly customer service. This role requires strong collaboration with IT teams and a willingness to learn.

Qualifications

• Diploma in IT or related field required or equivalent experience.
• 1-3 years in a helpdesk or technical support role.
• Experience with Google Workspace, iPads, MacBooks and Windows environments.

Responsibilities

• Provide first and second-level technical support to end-users via phone, email, chat, Zoom or in-person.
• Troubleshoot hardware, software, and network issues across Google Workspace, Apple iPads, MacBooks and Windows devices.
• Assist with setup, configuration and maintenance of desktops, laptops, printers and peripherals.
• Log, track and resolve tickets using a ticketing system (e.g., Zendesk).
• Escalate complex issues to senior engineers and meet SLAs.
• Assist with user account creation, modification and deletion in Google Workspace Admin Console, Active Directory, or other systems.
• Reset passwords and troubleshoot login issues across multiple platforms.
• Install, configure and update software on Windows, macOS and iPadOS.
• Provide Google Workspace and Apple device support, including onboarding and configuration.
• Support Windows environment with troubleshooting and driver updates.
• Create and update technical documentation and train end-users.
• Maintain professionalism and follow up to ensure issue resolution.
• Collaborate with IT teams and participate in process improvements.

Skills

Customer service

Technical support

Troubleshooting

Google Workspace

Apple iPads

MacBooks

Windows environments

DNS basics

Education

Diploma in Information Technology

Bachelor's degree not required (plus)

Tools

Zendesk

Google Workspace Admin Console

Active Directory

MDM

Job description

CANADIAN INTERNATIONAL SCHOOL PTE LTD in Singapore is seeking a motivated Helpdesk Engineer with 1-3 years of experience to provide technical support to students and staff across Google Workspace, Apple iPads, MacBooks, and Windows devices.

You will troubleshoot issues, manage user accounts, maintain software and devices, and ensure SLAs are met while delivering friendly customer service. This role requires strong collaboration with IT teams and a willingness to learn.