Google Workspace Support Engineer

AVENSYS CONSULTING PTE. LTD.; Singapore; On-site; SGD 55,000 - 90,000; Full time

Job summary

AVENSYS CONSULTING PTE. LTD. seeks a Google Workspace Support Engineer to deliver technical support, troubleshooting, and administration for Google Workspace across Gmail, Drive, Meet, Calendar, and more.

You will serve as a trusted technical partner for clients, ensuring seamless user experiences and timely issue resolution. You will handle incident management, user provisioning, and security configurations, collaborating with IT operations and security teams to align solutions with business

Qualifications

• Proficient in spoken and written English, with strong technical support skills.
• Hands-on experience with Google Workspace applications and Admin Console.
• Understanding of identity and access management (SSO, MFA) and security basics.

Responsibilities

• Provide first-call resolution for Google Workspace issues via phone, email, and remote access.
• Troubleshoot Gmail, Drive, Meet, Calendar, Chat, Docs, Sheets, Slides; resolve high-priority incidents.
• Manage user provisioning, access controls, and license administration in Admin Console.
• Support Google Workspace integrations with third-party apps and services.
• Update knowledge bases and share best practices with the team.

Skills

Google Workspace

English Proficiency

IT Support

Admin Console

Identity & Access

Desktop Support

MDM

Tools

Google Vault

MDM Tools

Job description

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

Job Description

About the Role

We are looking for a Google WorkspaceSupport Engineer to provide technical support, troubleshooting, andadministration for Google Workspace ecosystems including Gmail, Google Drive,Google Meet, Google Calendar, Google Chat, Google Docs, Sheets, Slides, GoogleAdmin Console, and related productivity tools. You will be the trustedtechnical partner for our clients, ensuring seamless user experiences and swiftresolution of issues.

Key Responsibilities

Technical Support & Troubleshooting

• Provide First Call Resolution (FCR) technical support via phone, email, and remote desktop tools for Google Workspace applications and services.
• Perform first and second-level troubleshooting for incidents related to Gmail, Drive, Meet, Calendar, Chat, Docs, Sheets, Slides, and other Google Workspace tools.
• Resolve high-priority incidents independently and provide timely solutions.
• Troubleshoot and resolve issues related to user access, authentication, SSO, MFA, and account provisioning.
• Support Google Workspace integrations with third-party applications and services.

Administration & Configuration

• Administer Google Workspace environments including user management, group policies, organizational units, and security configurations via Google Admin Console.
• Manage user accounts (creation, password resets, suspension, deletion) and licenses.
• Configure and support Google Meet hardware and meeting room solutions.
• Manage Google Drive file sharing, permissions, and storage policies.
• Support Google Workspace security settings including Data Loss Prevention (DLP), security alerts, and compliance configurations.

Incident & Request Management

• Classify, prioritize, and track incidents and service requests, ensuring timely updates and closure with accurate documentation.
• Escalate complex issues to resolver groups or Google support as required.
• Furnish timely updates to clients on issue status and manage customer expectations.
• Maintain ownership of cases until closure, ensuring all required information is documented.

Knowledge Management & ContinuousImprovement

• Update shared knowledge repositories with troubleshooting guides, workarounds, and solutions.
• Liaise with second-level support on product enhancements and train team members on new features and best practices.
• Identify opportunities for process improvements and automation to enhance service quality.
• Participate in Google Workspace implementation, migration, and upgrade projects.

Client Experience & Collaboration

• Provide excellent customer service and build trusted relationships with clients.
• Collaborate with cross-functional teams including IT operations, security, and application teams to align solutions with business needs.
• Manage customer expectations and elevate unusual surge issues or service level variations to the Team Lead.

Requirements & Qualifications

Essential Qualifications

• Proficient in spoken and written English.
• Strong technical skills in supporting desktops, notebooks, tablets, and smartphones.
• Knowledge and hands-on experience with Google Workspace ecosystems/applications (Gmail, Drive, Meet, Calendar, Chat, Docs, Sheets, Slides, etc.).
• Familiarity with Google Admin Console (user management, licenses, service health, organizational units).
• Understanding of identity and access management (Google Cloud Identity, SSO, MFA).

Preferred Attributes

• Experience with Google Workspace migration from other platforms (e.g., Microsoft 365) or from another Google Tenant
• Familiarity with Google Vault, DLP, security alerts, and compliance features.
• Experience supporting Google Workspace APIs and integrations.
• Good understanding of hardware, peripherals, WiFi, and LAN connectivity.
• Experience in supporting macOS and mobile device management (MDM).

Certifications

Google Workspace Administrator Certification (strongly preferred).

ITIL 4 Foundation (preferred).

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun anPrimary Purpose