Google Workspace Support & Security Specialist

Helius Technologies; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Helius Technologies is seeking a Google Workspace Support Engineer to provide technical support and administration across Google Workspace apps and services in Singapore. You will troubleshoot user issues, manage accounts and access, support security configurations, and collaborate with clients to ensure reliable productivity services, including incident handling and process improvements.

You will work closely with clients and internal teams to resolve issues efficiently and maintain high

Qualifications

• Hands-on experience supporting Google Workspace in a professional environment.
• Proficient with Google Admin Console for user management, licences and groups.
• Strong troubleshooting and customer-service skills.
• Good spoken and written English.

Responsibilities

• Provide first- and second-level support via phone, email and remote tools.
• Administer users, groups, licences and OU in Google Admin Console.
• Log, prioritise and resolve incidents and service requests.
• Support migrations, knowledge base maintenance and process improvements.

Skills

Google Workspace support

Customer service

Troubleshooting

Tools

Google Admin Console

Ticketing systems

Google Meet hardware

Job description

Helius Technologies is seeking a Google Workspace Support Engineer to provide technical support and administration across Google Workspace apps and services in Singapore. You will troubleshoot user issues, manage accounts and access, support security configurations, and collaborate with clients to ensure reliable productivity services, including incident handling and process improvements.

You will work closely with clients and internal teams to resolve issues efficiently and maintain high