Helpdesk Engineer – Govt IT Support (MS 365 & AWS)

OPUS IT Services Pte Ltd

Singapore

On-site

SGD 33,000 - 41,000

Full time

14 days+

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Benefits offered by this job

Contract: 1 Year Renewable

5-day work week

Job summary

OPUS IT Services Pte Ltd invites applications for a Helpdesk Engineer role on a government project in Singapore. You will handle technical support for end-users, resolving hardware, software, and network issues with a focus on timely, high-quality service.

The role requires strong communication skills, ITIL/ITSM understanding, and experience with Microsoft 365 tools. Salary is competitive with allowances; contract is 1 year renewable. On-site at Red Hill/Bukit Merah.

Qualifications

Diploma in CS/IT/Software Eng or related field with 1+ year IT support experience.
Or Diploma in any field with minimum 2 years IT support services.
Hands-on IT experience with VIP IT support; familiarity with Microsoft 365 (SharePoint/Intune/OneDrive) and troubleshooting M365/ServiceNow.
Proficient bilingual communication and presentation skills (spoken/written) 7–10 level.
ITSM knowledge; ITIL Foundation certification helpful.
Experience with AWS and IT service metrics reporting is advantageous.

Responsibilities

Troubleshooting and resolving technical issues related to computer systems, software applications, and network connectivity.
Creating, managing and resolving helpdesk tickets; escalate issues when needed.
Maintaining detailed records of support requests, troubleshooting steps and resolutions in ticketing systems or knowledge bases.
Providing technical support and guidance via phone, email, or in person.
Perform simple AWS operations (e.g., expand EBS volume size, reset MFA).
Creating, modifying, and disabling user accounts in systems like SharePoint and email.