Helpdesk Engineer

RAPSYS TECHNOLOGIES PTE LTD; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

RAPSYS TECHNOLOGIES PTE LTD is seeking a motivated Helpdesk Engineer to provide technical support and resolve IT issues efficiently. With at least one year of experience in a helpdesk environment, you will troubleshoot hardware and software issues and assist users via phone, email, or in-person.

You will install, configure, and maintain computer systems and applications, document requests, and collaborate with IT teammates to resolve complex problems.

Qualifications

• Minimum 1 year of experience in a helpdesk or technical support role.
• Strong knowledge of Windows OS and Microsoft Office Suite.
• Excellent communication and interpersonal skills.
• Ability to work independently and prioritize tasks effectively.
• Familiarity with ticketing systems is a plus.

Responsibilities

• Respond to user inquiries and troubleshoot hardware/software issues.
• Provide timely solutions for IT problems via phone, email, or in-person.
• Assist with password resets and access management.
• Install, configure, and maintain computer systems and applications.
• Document support requests and resolutions.
• Collaborate with other IT team members for complex issues.

Skills

Windows OS

Microsoft Office Suite

Ticketing systems

Communication skills

Problem-solving

Tools

Ticketing systems

Job description

We are looking for a motivated Helpdesk Engineer to provide technical support and resolve IT issues efficiently. If you have a passion for helping others, strong problem-solving skills, and at least one year of experience in a helpdesk environment, we want to hear from you!

What You’ll Do

• Respond to user inquiries and troubleshoot hardware/software issues
• Provide timely solutions for IT problems via phone, email, or in-person
• Assist with password resets and access management
• Install, configure, and maintain computer systems and applications
• Document support requests and resolutions
• Collaborate with other IT team members for complex issues

What We’re Looking For

• Minimum 1 year of experience in a helpdesk or technical support role
• Strong knowledge of Windows OS and Microsoft Office Suite
• Excellent communication and interpersonal skills
• Ability to work independently and prioritize tasks effectively
• Familiarity with ticketing systems is a plus