Helpdesk Analyst (Infrastructure and IT Helpdesk)

Rajah & Tann Asia; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Rajah & Tann Asia is seeking a proactive Helpdesk Analyst to provide first‑line IT support and grow technical skills within a dynamic professional services environment.

You will troubleshoot Windows devices, Microsoft 365 apps, printers, and connectivity, and manage incidents through the ticketing system while supporting onboarding and AV setup for meetings and events.

Qualifications

• NITEC, Diploma or Degree in Information Technology/related discipline.
• At least 3 years in IT Helpdesk/Desktop Support or End-User Computing.
• Hands-on experience with Microsoft 365 and mobile devices.

Responsibilities

• Provide first-line support for hardware, software, and system issues.
• Troubleshoot Windows devices, Microsoft 365 apps, printers, and connectivity.
• Manage incidents and service requests through the ticketing system.
• Support employee onboarding and offboarding including account setup and device provisioning.
• Assist with software installation, updates, and end-user device maintenance.
• Support meeting rooms and events with audio-visual setup and troubleshooting.
• Monitor IT systems, respond to alerts, and escalate complex issues.
• Maintain accurate IT asset inventory and documentation.
• Collaborate with Infrastructure, Security, and Applications teams.

Skills

Microsoft 365

Mobile devices

Remote troubleshooting

Stakeholder communication

Prioritization

Education

NITEC, Diploma or Degree in IT

Tools

Windows Server

Microsoft 365

Endpoint management tools

Job description

We are seeking a proactive and service-oriented Helpdesk Analyst to provide first-line IT support while gaining exposure to infrastructure and operational initiatives. This role offers an excellent opportunity to grow your technical expertise within a dynamic professional services environment.

WHAT YOU WILL DO:

• Provide first-line support for hardware, software, and system-related issues.
• Troubleshoot Windows devices, Microsoft 365 applications, printers, and connectivity issues.
• Manage incidents and service requests through the ticketing system, ensuring timely resolution within service levels.
• Support employee onboarding and offboarding, including account setup, device provisioning, and access management.
• Assist with software installation, updates, and end-user device maintenance.
• Support meeting rooms and events with audio-visual setup and troubleshooting.
• Monitor IT systems, respond to alerts, and escalate complex issues where required.
• Maintain accurate IT asset inventory and documentation.
• Work closely with Infrastructure, Security, and Application teams to support smooth IT operations.

WHAT WE ARE LOOKING FOR:

• NITEC, Diploma or Degree in Information Technology, Computer Science, or a related discipline.
• At least 3 years of experience in IT Helpdesk, Desktop Support, or End-User Computing roles.
• Hands-on experience supporting Microsoft 365 and mobile devices.
• Experience in remote troubleshooting and user support.
• Exposure to Windows Server environments.
• Ability to communicate well with all levels of stakeholders and users.
• Ability to manage multiple priorities in a fast-paced environment.
• A proactive mindset with a willingness to learn and grow.

GOOD TO HAVE:

• Exposure to endpoint management tools.
• Basic scripting or automation knowledge (e.g., PowerShell).
• Understanding of patch management, access control principles, and IT security best practices.

We regret that only shortlisted candidates will be notified.