Helpdesk Analyst (Infrastructure & IT Helpdesk)

Rajah & Tann Singapore LLP; Singapore; On-site; SGD 47,000 - 76,000; Full time

Job summary

Rajah & Tann Singapore LLP is seeking a proactive Helpdesk Analyst to provide first-line IT support in a dynamic professional services environment. You will handle hardware, software, and connectivity issues, manage incidents in the ticketing system, assist with onboarding/offboarding, and work closely with Infrastructure, Security, and Applications teams to ensure smooth IT operations.

The role requires 3 years IT helpdesk experience and a formal IT qualification; strong communication and

Qualifications

• Minimum 3 years of IT Helpdesk or Desktop Support experience.
• Hands-on with Microsoft 365 and mobile devices.
• Experience in remote troubleshooting and user support.
• Familiar with Windows Server environments.
• Strong communication across all levels of stakeholders and users.
• Ability to handle multiple priorities in a fast-paced environment.
• Proactive mindset with a willingness to learn and grow.

Responsibilities

• Provide first-line support for hardware, software, and system-related issues.
• Troubleshoot Windows devices, Microsoft 365 applications, printers, and connectivity issues.
• Manage incidents and service requests through the ticketing system, ensuring timely resolution within service levels.
• Support employee onboarding and offboarding, including account setup, device provisioning, and access management.
• Assist with software installation, updates, and end-user device maintenance.
• Support meeting rooms and events with audio-visual setup and troubleshooting.
• Monitor IT systems, respond to alerts, and elevate complex issues where required.
• Maintain accurate IT asset inventory and documentation.
• Work closely with Infrastructure, Security, and Application teams to support smooth IT operations.

Skills

IT Helpdesk

Desktop Support

Microsoft 365

Remote Troubleshooting

Windows Server

Stakeholder Communication

Multitasking

Proactive Learning

Education

NITEC/ Diploma/ Degree in IT

Tools

PowerShell

Endpoint Management Tools

Job description

Helpdesk Analyst (Infrastructure and IT Helpdesk)

Are you passionate about technology and helping users solve technical challenges?

We are seeking a proactive and service-oriented Helpdesk Analyst to provide first-line IT support while gaining exposure to infrastructure and operational initiatives. This role offers an excellent opportunity to grow your technical expertise within a dynamic professional services environment.

What You'll Do

• Provide first-line support for hardware, software, and system-related issues.

• Troubleshoot Windows devices, Microsoft 365 applications, printers, and connectivity issues.

• Manage incidents and service requests through the ticketing system, ensuring timely resolution within service levels.

• Support employee onboarding and offboarding, including account setup, device provisioning, and access management.

• Assist with software installation, updates, and end-user device maintenance.

• Support meeting rooms and events with audio-visual setup and troubleshooting.

• Monitor IT systems, respond to alerts, and elevate complex issues where required.

• Maintain accurate IT asset inventory and documentation.

• Work closely with Infrastructure, Security, and Application teams to support smooth IT operations.

What We're Looking For

• NITEC, Diploma or Degree in Information Technology, Computer Science, or a related discipline.

• At least 3 years of experience in IT Helpdesk, Desktop Support, or End-User Computing roles.

• Hands-on experience supporting Microsoft 365 and mobile devices.

• Experience in remote troubleshooting and user support.

• Exposure to Windows Server environments.

• Ability to communicate well with all levels of stakeholders and users.

• Ability to manage multiple priorities in a fast-paced environment.

• A proactive mindset with a willingness to learn and grow.

Good to have:

• Exposure to endpoint management tools.

• Basic scripting or automation knowledge (e.g., PowerShell).

• Understanding of patch management, access control principles, and IT security best practices.

We regret that only shortlisted candidates will be notified.