Service Desk Engineer

RAPSYS TECHNOLOGIES PTE LTD; Singapore; On-site; SGD 40,000 - 65,000; Full time

Job summary

RAPSYS TECHNOLOGIES PTE LTD is seeking a proactive Service Desk Engineer to deliver top-notch technical support in a fast-paced environment. The role focuses on resolving IT issues efficiently, guiding users through step-by-step solutions, and ensuring timely ticket closure.

The ideal candidate will have strong troubleshooting skills, experience in IT support, and excellent communication abilities. Join a team dedicated to helping users with technology challenges and maintaining service quality.

Qualifications

• Experience in IT support or helpdesk environments.
• Strong problem-solving and attention to detail.
• Excellent communication and interpersonal abilities.
• Familiarity with Windows/Mac OS, Microsoft Office Suite, and networking basics.

Responsibilities

• Provide first-line technical support for hardware, software, and network issues.
• Troubleshoot and resolve incidents promptly via phone, email, or in person.
• Document issues and solutions accurately in the ticketing system.
• Collaborate with other IT teams to upscale complex problems.
• Guide users through step-by-step solutions and best practices.
• Ensure timely resolution of tickets to meet service level agreements.

Skills

Troubleshooting

Windows

Mac OS

Networking basics

Communication

Tools

Ticketing system

Job description

We are seeking a proactive and customer-focused Service Desk Engineer to deliver top-notch technical support and resolve IT issues efficiently. The ideal candidate will thrive in a fast-paced environment, possess strong troubleshooting skills, and be passionate about helping others with technology challenges.

What You'll Do:

• Provide first-line technical support for hardware, software, and network issues
• Troubleshoot and resolve incidents promptly via phone, email, or in person
• Document issues and solutions accurately in the ticketing system
• Collaborate with other IT teams to upscale complex problems
• Guide users through step-by-step solutions and best practices
• Ensure timely resolution of tickets to meet service level agreements

What We're Looking For:

• Experience in IT support or helpdesk environments
• Strong problem-solving skills and attention to detail
• Excellent communication and interpersonal abilities
• Familiarity with Windows/Mac OS, Microsoft Office Suite, and networking basics
• Ability to work independently as well as part of a team