Help-Desk Technician

Samtec, Inc; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

Samtec, Inc is looking for a skilled MIS Support professional in Singapore to provide technical support across various systems. You will assist in daily operations, focusing on problem determination and providing support for hardware and software issues.

The role requires experience in a PC software environment, with significant emphasis on troubleshooting and an understanding of manufacturing processes. Candidates should have a Bachelor's Degree in Computer Science or equivalent.

Qualifications

• 2 – 5 years of experience in an MIS Support position.
• Experience in a PC Software-based IS environment, emphasizing troubleshooting.
• Ability to perform physical tasks including lifting up to 50 pounds.

Responsibilities

• Assist in daily operations of the MIS department including problem determination and corrections.
• Provide phone system support.
• Support users in desktop issues across multiple regions.

Skills

Problem determination and evaluation

PC Software troubleshooting

Manufacturing experience

Remote support

Education

Bachelor's Degree in Computer Science

Job description

Provides technical support, supports final user in the whole organization, and provides service to solve different hardware and software problems, makes repairs and gives preventive maintenance for the hardware, solves possible glitches in specific systems in every identified area.

Essential Functions / Responsibilities

1. Assist in daily operations of the MIS department, including problem determination, evaluation, and corrections.
2. Phone system support
3. Global User Ticket Entry
4. User Desktop Support for Costa Rica (Operating System, applications, Hardware, external devices)
5. Remote support for Satellite locations (US, Asia, Europe, South America)
6. Procurement functions and relationships pertaining to the necessary hardware and software needed to properly maintain company information systems.

“The responsibilities as defined are intended to serve as a general guideline for this position. Associates may be asked to perform additional tasks depending on strengths and capabilities.”

Required Experience

1. 2 – 5 Years’ Experience in an MIS Support position.
2. Experience in PC Software based IS environment with an emphasis on troubleshooting.
3. Manufacturing experience is preferred.
4. Have 20/40 correctable vision and be able to read a computer monitor of reasonable size for 90 consecutive minutes.
5. Lifting Requirements: Must be able to lift up to 50 pounds from floor to waist.
6. Must be able to sit/stand for at least 90 consecutive minutes.

Preferred Education

1. Bachelor’s Degree in Computer Science or equivalent.
2. Experience can be substituted for educational requirements.

Training required

• On the Job Training as appropriate.

Classification

Exempt

External/ Market equivalence position

(Exclusive use of HR) – General IT User Support – Entry Professional (P1) – ITC. 10.001.P 10