Data Center IT Technician

JLL; Singapore; On-site; SGD 36,000 - 47,000; Full time

Job summary

JLL is seeking a Data Center Operations Associate in Singapore to support daily IT and data center operations. The role involves first-level technical support, handling customer requests, hands-on infrastructure tasks, and ensuring smooth facility operations.

You will perform rack/stack, cabling, testing, and remote hands tasks; manage shipments; update service and change tickets; and collaborate with vendors and clients on projects. Strong communication is essential.

Qualifications

• Bachelor’s degree, Nitec or Diploma in a related field.
• 1–2 years of data center experience or strong IT hardware/software knowledge.
• Experience with Microsoft server products and basic power concepts.
• Proven ability to perform rack/stack, cabling, decommissioning and remote hands tasks.
• Experience with logistics, inventory tracking and database updates.
• Follow SOPs and manage incident/change tickets.
• Strong verbal and written communication skills.

Responsibilities

• Handle customer requests via phone, email and ticketing systems.
• Provide basic technical support and troubleshoot hardware/software issues.
• Escalate complex issues to Level 2 and track tickets through resolution.
• Perform hardware installation, rack/stack, cabling, testing and decommissioning.
• Provide remote hands support including power cycles, replacements and testing.
• Coordinate incoming/outgoing shipments and verify equipment deliveries.
• Support service management by creating/updating/closing tickets.
• Assist with physical access and security in the data center.
• Support PME and other operational activities.
• Maintain inventory, cabinets and consumables; conduct physical audits.

Skills

Data Center ops

IT hardware

Networking

Troubleshooting

SOP adherence

Customer support

Education

Bachelor’s Degree

Nitec

Diploma

Tools

Microsoft Server

Job description

What This Job Involves

We are looking for a Data Center Operations Associate to support daily IT and data center operations. In this role, you will provide first-level technical support, manage customer requests, perform hands‑on infrastructure activities, and help ensure the smooth operation of data center facilities and services.

What This Job Involves

We are looking for a Data Center Operations Associate to support daily IT and data center operations. In this role, you will provide first-level technical support, manage customer requests, perform hands‑on infrastructure activities, and help ensure the smooth operation of data center facilities and services.

What Your Day-to-day Will Look Like

• Handle customer requests through phone, email, and ticketing systems.
• Provide basic technical support and troubleshooting for hardware, software, installation, and setup issues.
• Escalate complex issues to Level 2 support and track tickets through resolution.
• Perform hardware installation, rack and stack, cabling, testing, and decommissioning activities.
• Provide remote hands support, including equipment checks, power cycles, component replacements, hardware upgrades, and cable testing.
• Coordinate incoming and outgoing shipments and verify equipment deliveries.
• Support service management processes by creating, updating, and closing service, incident, and change tickets.
• Assist with physical access management and security procedures within the data center.
• Support Power Maintenance Events (PME) and other operational activities.
• Maintain inventory, spare parts, cabinets, and consumables.
• Conduct physical audits and ensure asset records remain accurate and up to date.
• Collaborate with internal teams, vendors, and clients to support operational and project requirements.
• Support knowledge sharing, training initiatives, and continuous improvement efforts.
• Perform other duties as assigned.

Required Qualifications

• Bachelor’s Degree, Nitec, or Diploma.
• 1–2 years of Data Center experience, OR strong knowledge of IT hardware, software, and networking.
• Experience with Microsoft server products and basic understanding of data center power schemes.
• Proven ability to execute hardware rack/stack, cabling, decommissioning, and remote hands tasks.
• Experience handling logistics, inventory tracking, and database updates.
• Ability to follow Standard Operating Procedures (SOPs) and manage incident/change support tickets.
• Strong verbal and written communication skills.

Preferred Qualifications

• Experience supporting data center operations or IT infrastructure environments.
• Familiarity with Microsoft server technologies.
• Basic understanding of data center power and infrastructure concepts.
• Exposure to hardware deployment, remote hands support, and inventory management.