IT System Support Engineer

G3 (SG) PTE. LTD.; Singapore; Hybrid; SGD 36,000 - 60,000; Full time

Job summary

G3 (SG) PTE. LTD. is seeking a proactive IT Support Assistant/Executive to deliver Level 1 and 2 IT support for office and retail users across multiple locations in Singapore.

You will troubleshoot hardware, software, POS, and network issues, manage helpdesk tickets, and assist with onboarding, device setup, and user training to ensure smooth daily operations and business continuity.

Qualifications

• Experience providing IT support to end users in office/retail environments.
• Basic knowledge of hardware, operating systems, applications, and networking.
• Experience supporting POS systems is highly preferred.
• Strong communication, documentation, and problem-solving skills.
• Willingness to learn new technologies and support multi-site operations.

Responsibilities

• Provide Level 1 and Level 2 IT support for office and retail users (onsite and remote).
• Troubleshoot hardware, software, application, POS, and network-related issues.
• Manage IT helpdesk tickets, prioritize incidents, and ensure timely resolution.
• Support new user onboarding and offboarding including system access, email setup, and device configuration.
• Provide basic user training and IT guidance to improve system adoption.

Skills

End-user support

POS systems support

Troubleshooting

IT infrastructure basics

Multi-site support

Tools

ERP

E-commerce platforms

IT helpdesk software

Job description

Primary Responsibility

A proactive and detail-oriented IT Support Assistant / Executive responsible for delivering reliable Level 1and Level 2 IT support to office and retail users. The role ensures smooth day-to-day IT operations across multiple locations by supporting end users, maintaining IT infrastructure, and supporting business systems including ERP,POS, and eCommerce platforms. Strong troubleshooting skills, professionalism, and a service-oriented mindset are essential to ensure business continuity and productivity.

Areas of Responsibility

1. IT Support & End-User Services

• Provide Level 1 and Level 2 IT support for office and retail users (onsite and remote).
• Troubleshoot hardware, software, application, POS, and network-related issues.
• Manage IT helpdesk tickets, prioritize incidents, and ensure timely resolution.
• Support new user onboarding and offboarding including system access, email setup, and device configuration.
• Provide basic user training and IT guidance to improve system adaptation.

2. POS Systems & Retail Technology Support

• Provide day-to-day support for POS systems across retail stores.
• Troubleshoot POS hardware such as terminals, scanners, receipt printers, and payment devices.
• Support POS software issues including transactions, item setup, pricing, and store connectivity.
• Coordinate with vendors and internal teams to resolve POS outages and critical store incidents.
• Assist with POS rollout, upgrades, patches, and store opening or relocation activities.

3. Systems, Infrastructure &Security

• Assist in managing servers, networks, and IT infrastructure.
• Monitor system performance, backups, and recovery processes.
• Support IT security policies, endpoint protection, and access controls.
• Assist with OS updates, software patching, and hardware refresh cycles.
• Identify and elevate potential system or security risks.

4. IT Operations &Administration

• Coordinate with vendors for IT services, procurement, and maintenance.
• Maintain IT inventory, asset registers, and license tracking.
• Prepare and maintain IT documentation, SOPs, and user guides.
• Support store setups, relocations, and infrastructure deployment.

5. Business Systems &Applications

• Provide frontline support for ERP, POS, and eCommerce platforms.
• Assist users with system usage, troubleshooting, and basic training.
• Work closely with operations and finance teams to support business processes.
• Escalate application issues with clear documentation and impact analysis.

What We’re Looking For

• Experience providing IT support to end users in office or retail environments.
• Basic knowledge of hardware, operating systems, applications, and networking.
• Experience supporting POS systems is highly preferred.
• Good communication, documentation, and problem-solving skills.
• Willingness to learn new technologies and support multi-site operations.