Help-Desk Technician

Samtec Inc; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

Samtec, Inc. in Singapore seeks a Help Desk Technician to provide end-user support across the organization. You will troubleshoot hardware and software issues, perform preventive maintenance, and coordinate with satellite locations globally to resolve incidents.

The role requires 2–5 years in MIS support, strong desktop support skills, and the ability to lift up to 50 pounds when needed. On-the-job training will be provided to grow in a fast-paced IT environment.

Qualifications

• 2–5 years of MIS support experience.
• Experience with PC software in an IS environment.
• Manufacturing experience is preferred.
• Vision 20/40, read a monitor for 90 minutes.
• Able to lift up to 50 pounds.
• Must be able to sit/stand for 90 minutes.

Responsibilities

• Assist in daily operations of the MIS department, including problem determination, evaluation, and corrections.
• Phone system support.
• Global User Ticket Entry.
• User Desktop Support for Singapore (OS, applications, Hardware, external devices).
• Remote support for Satellite locations (US, Asia, Europe, South America).
• Procurement functions and relationships pertaining to hardware/software.

Skills

Desktop support

Phone system support

Remote support

Global ticketing

MIS experience

Education

Bachelor's degree in Computer Science

Tools

Windows OS

PC hardware

Remote access tools

Job description

Description

Position at Samtec, Inc

Job Description

Job title: HELP DESK TECHNICIAN

Code: 88-65-00-110-500

Summary/Objective

Provides technical support, supports final user in the whole organization, and provides service to solve different hardware and software problems, makes repairs and gives preventive maintenance for the hardware, solves possible glitches in specific systems in every identified area.

Essential Functions/ Responsibilities.

• Assist in daily operations of the MIS department, including problem determination, evaluation, and corrections.
• Phone system support
• Global User Ticket Entry
• User Desktop Support for Singapore (Operating System, applications, Hardware, external devices)
• Remote support for Satellite locations (US, Asia, Europe, South America)
• Procurement functions and relationships pertaining to the necessary hardware and software needed to properly maintain company information systems.

“The responsibilities as defined are intended to serve as a general guideline for this position. Associates may be asked to perform additional tasks depending on strengths and capabilities.”

Required Experience

• 2 – 5 Years’ Experience in an MIS Support position.
• Experience in PC Software based IS environment with an emphasis on troubleshooting.
• Manufacturing experience is preferred.
• Have 20/40 correctable vision and be able to read a computer monitor of reasonable size for 90 consecutive minutes.
• Lifting Requirements: Must be able to lift up to 50 pounds from floor to waist.
• Must be able to sit/stand for at least 90 consecutive minutes.

Preferred Education

• Bachelor’s Degree in Computer Science or equivalent.
• Experience can be substituted for educational requirements.

Training Required

• On the Job Training as appropriate.

Languages: English

Classification: Exempt

External/ Market equivalence position: (Exclusive use of HR) – General IT User Support – Entry Professional (P1) – ITC.10.001.P10

Country/State code (If applicable): 500

Date last revision:06/15/2026

SAMTEC, Inc. is an Equal Opportunity Employer and committed to creating a diverse environment. All employment decisions at Samtec are based in business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, pregnancy or parental status, age, disability, sexual orientation, gender and/or gender identity/expression, marital status, past or present military service, family medical history or genetic information, or any other status protected by applicable laws. Privacy Policy: https://www.samtec.com/about/legal/#privacyrightspage