Healthcare Service & Operations Coordinator

AIR ENERGI GROUP SINGAPORE PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

A leading multinational in healthcare and diagnostics is hiring a Customer Service Support Executive in Singapore. You will provide administrative and operational support for service-related activities, logging and tracking requests, and ensuring timely resolution while coordinating with field service, inventory, invoicing, and warranty processing.

You will work with ERP/CRM systems (SAP, Salesforce) and MS Office, handling inquiries from distributors and customers with a professional and

Qualifications

• Diploma, Higher/NITEC or equivalent qualification.
• Minimum 5 years of relevant experience in customer service, service coordination, order management or related roles.
• Experience in healthcare, medical devices, diagnostics, life sciences, or related industries.
• Familiarity with inventory management and service operations processes.
• Experience handling invoicing, warranty administration, or after-sales support.
• Experience in a fast-paced operational environment.
• Proficiency in Microsoft Office applications, especially Excel, Word and Outlook.
• Experience using ERP/CRM systems (e.g., SAP, Salesforce) is advantageous.

Responsibilities

• Create, maintain, and update service cases and installed base records in ERP and CRM systems.
• Coordinate service requests and schedule/dispatch field service engineers.
• Process warranty claims and returns (RMA) for distributors, channel partners, and direct customers.
• Support inventory management activities including stock withdrawals, counts, replenishment, and parts tracking.
• Assist with invoicing activities, invoice consolidation, and accounts receivable clarifications.
• Maintain accurate service records and documentation.
• Respond to customer enquiries and complaints professionally and efficiently.
• Collaborate with service, operations, finance and commercial teams to support business objectives.
• Perform other administrative and operational duties as assigned.

Skills

Customer service

ERP/CRM software

Microsoft Office

Multi-tasking

Communication skills

Education

Diploma or equivalent

Tools

SAP

Salesforce

Excel

Job description

A leading multinational in healthcare and diagnostics is hiring a Customer Service Support Executive in Singapore. You will provide administrative and operational support for service-related activities, logging and tracking requests, and ensuring timely resolution while coordinating with field service, inventory, invoicing, and warranty processing.

You will work with ERP/CRM systems (SAP, Salesforce) and MS Office, handling inquiries from distributors and customers with a professional and