Healthcare Service Manager

Cfg; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Cfg is seeking a Healthcare Service Manager to oversee daily clinic operations, patient care, rehabilitation services, and team leadership. You will supervise therapists and staff, monitor KPIs, and drive improvements in service quality and profitability.

The role combines operational management with clinical support, patient education, and compliance to enhance patient outcomes and overall clinic performance.

Qualifications

• Degree in healthcare or related discipline as listed.
• Experience in healthcare operations, clinic management or rehabilitation.
• Knowledge of patient care, rehabilitation counselling and therapeutic exercise guidance.

Responsibilities

• Oversee daily clinic operations, patient flow, scheduling and budgets.
• Review patient cases and interpret X-ray findings for clinical support.
• Lead and mentor the therapy team and clinic staff.
• Monitor KPIs and drive service improvements and profitability.
• Ensure quality assurance, compliance and patient safety across operations.

Skills

Leadership

Communication

Interpersonal skills

Team management

Education

Degree in Healthcare Management

Degree in Human Biology

Degree in Physical Science

Degree in Chiropractic

Degree in Physiotherapy

Degree in Sports Science

Job description

Job Overview

We are seeking a dedicated and results-driven Healthcare Service Manager to oversee the daily operations of our healthcare clinic, with a focus on patient care, rehabilitation services, team leadership, and operational performance.

The successful candidate will be responsible for ensuring efficient clinic operations, monitoring patient progress, supporting rehabilitation programmes, supervising therapists, and maintaining high standards of service delivery. This role combines healthcare service management with clinical support, patient education, and business performance improvement to enhance patient outcomes and overall clinic performance.

Key Responsibilities

1. Clinic Operations and Service Management

• Oversee daily clinic operations, including patient flow, appointment scheduling, manpower planning, and service delivery.
• Ensure efficient clinic workflows and a positive patient experience throughout the care journey.
• Manage clinic resources, including staffing, equipment, facilities, and operational budgets.
• Identify operational challenges and implement process improvements to enhance productivity and service quality.

2. Patient Care, X-ray Interpretation and Rehabilitation

• Review patient cases and interpret X-ray images to support clinical assessment and explain relevant findings to patients, within the scope of professional qualifications and practice.
• Monitor and evaluate patient progress throughout rehabilitation and treatment programmes.
• Provide rehabilitation counselling, patient education, and guidance on prescribed therapeutic exercises and recovery plans.
• Support the development and implementation of individualised rehabilitation programmes in collaboration with relevant healthcare professionals.
• Educate patients on their conditions, treatment options, rehabilitation goals, exercise techniques, and recovery expectations.
• Monitor patient adherence to rehabilitation programmes and recommend appropriate follow-up or referral where necessary.
• Maintain accurate patient records and ensure appropriate documentation of progress and care plans.

3. Team Leadership and Supervision

• Supervise, guide, and support therapists and clinic staff to ensure consistent patient care and adherence to established clinical standards.
• Provide clinical and operational guidance to team members in accordance with their respective professional scopes of practice.
• Lead, mentor, and motivate the team to foster a collaborative, accountable, and patient-focused working environment.
• Conduct staff performance reviews, provide constructive feedback, and identify training and professional development needs.
• Coordinate staff schedules and workloads to ensure effective deployment of manpower and resources.

4. Clinic Performance and Business Development

• Monitor key performance indicators (KPIs), including patient volume, revenue, patient retention, service mix, and operational efficiency.
• Analyse clinic performance and identify opportunities to improve service effectiveness, productivity, and profitability.
• Develop and implement operational strategies aligned with organisational objectives.
• Review performance trends and prepare reports with recommendations for operational and business improvements.
• Support initiatives to improve patient satisfaction, continuity of care, service utilisation, and long-term patient engagement.

5. Quality Assurance and Compliance

• Maintain high standards of patient care, service delivery, and clinical documentation.
• Support quality assurance initiatives and continuous improvement programmes.
• Ensure compliance with applicable healthcare regulations, patient confidentiality requirements, and organisational policies.
• Promote patient safety, ethical practice, and professional standards across clinic operations.

Job Requirements

• Degree in Healthcare Management, Human Biology, Physical Science, Chiropractic, Physiotherapy, Sports Science, or a related discipline.
• Relevant experience in healthcare operations, clinic management, rehabilitation services, or patient care is preferred.
• Knowledge and experience in X-ray interpretation, patient assessment, rehabilitation counselling, and therapeutic exercise guidance.
• Strong leadership, communication, interpersonal, and team management skills.
• Good analytical and problem‑solving abilities, with the ability to monitor KPIs and implement performance improvements.
• Excellent organisational skills and the ability to manage multiple priorities in a fast‑paced environment.
• Strong patient education and communication skills, with the ability to explain clinical findings and rehabilitation plans clearly.
• A proactive, patient‑centred approach with a commitment to service excellence, continuous improvement, and team development.